Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




7 posts

Wannabe Geek


# 207888 18-Jan-2017 12:13
Send private message

Hi As this is my first post I do hope I have picked the correct forum to post to??

My daughter signed up with Trustpower ADSL broadband on the understanding that when the street was upgraded to fibre she would change over to the UFB 100/20 broadband option

The router that was supplied by Trustpower for the ADSL connection did not have the 5gb wifi option so she purchased the Netgear Nighthawk R7000 router and i had no problem setting it up for the ADSL operation.

She has now gone onto the UFB 100/20 with Trustpower and would like to continue using the Netgear Nighthawk R7000 router. I have attempted to configure this router to suit the UFB network but I have had no success.

I have ticked the following boxes:
NAT - enabled
VLAN ID - 10
DNS Servers
Primary – 202.74.33.0
Secondary – 202.74.33.1

It would be greatly appreciated if anyone can assist me in the correct procedure in setting up this router for the Trustpower network. Thank you

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
27892 posts

Uber Geek
+1 received by user: 7377

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1705176 18-Jan-2017 12:26
Send private message

Trustpower simply use DHCP per this page https://ask.trustpower.co.nz/app/answers/detail/a_id/85/~/configuring-third-party-modems

 

There should be no need to set DNS as these should be handed out by DHCP.

 

 




7 posts

Wannabe Geek


  # 1705256 18-Jan-2017 14:58
Send private message

Thanks for your reply. When I first attempted to connect to the network I did not setup the DNS Servers, I could not access the network, that is why I added the servers as per my original post.

 
 
 
 


mdf

2230 posts

Uber Geek
+1 received by user: 687

Trusted
Subscriber

  # 1705272 18-Jan-2017 15:17
Send private message

Do you have the D7000 or R7000? Difference is the R7000 is a router only, and the D7000 includes an ADSL modem. If you were using it on ADSL without something in between, it's probably the D7000.

Banana?
4747 posts

Uber Geek
+1 received by user: 1235

Subscriber

  # 1705282 18-Jan-2017 15:29
Send private message

mdf: Do you have the D7000 or R7000? Difference is the R7000 is a router only, and the D7000 includes an ADSL modem. If you were using it on ADSL without something in between, it's probably the D7000.

 

I was wondering that myself.

 

Both will work with Fibre though. I have a D7000, and am on (bigpipe) Fibre.


896 posts

Ultimate Geek
+1 received by user: 185


  # 1705488 18-Jan-2017 21:13
Send private message

I set up my own router on Trustpower UFB, I just set it up as a DHCP client, as sbiddle said.
Let me know if you have any issues.



7 posts

Wannabe Geek


  # 1705493 18-Jan-2017 21:19
Send private message

You are both right its a D7000 model, according to the specs it should work on a Fibre network. I did spend an hour on the phone with the Trustpower help desk tech and we tried all sorts of different configurations but had no success.

The suggestions that i have received is make contact with Netgear New Zealand and see if they can help me - it looks like it could turn into a bit of a problem. I am seriously thinking of doing a factory reset but not yet committed to that idea, as it may all turn to custard.

896 posts

Ultimate Geek
+1 received by user: 185


  # 1705518 18-Jan-2017 22:32
Send private message

Where are you?

 
 
 
 




7 posts

Wannabe Geek


  # 1705564 19-Jan-2017 04:54
Send private message

I am in Hastings, Hawkes Bay

896 posts

Ultimate Geek
+1 received by user: 185


  # 1705573 19-Jan-2017 06:29
Send private message

Too far away for me to help in person. Have you tried restarting the ONT? Every few months I need to restart mine, because for some unknown reason it'll disconnect from the internet.



7 posts

Wannabe Geek


  # 1705575 19-Jan-2017 06:46
Send private message

Good morning - yes i have restarted the ONT on a number of occasions and the ONT displays a green led indicating that we have fibre broadband available.

I intend to do a factory reset this morning, then update the firmware and will then attempt to follow the instructions that i have read on the netgear website. My knowledge of modems etc has been limited to ADSL configurations so fibre is all new to me so any help from you will be appreciated

mdf

2230 posts

Uber Geek
+1 received by user: 687

Trusted
Subscriber

  # 1705607 19-Jan-2017 07:41
Send private message

PBtech has a really good config page for Netgear routers:https://m.pbtech.co.nz/NetgearISPSettings

I haven't done a trustpower ufb , only a trustpower VDSL. In that case though it was the same settings as Vodafone (i.e. no logon or password). Maybe @kiwifruta can confirm?



7 posts

Wannabe Geek


  # 1705611 19-Jan-2017 07:47
Send private message

Thanks I will check that link out now

5444 posts

Uber Geek
+1 received by user: 1895


  # 1705617 19-Jan-2017 08:02
Send private message

Basically, on the WAN (internet) port of the router, you need to have 2 things turned on

 

1) VLAN 10

 

2) DHCP

 

Once those are set up, the rest should fall into place


896 posts

Ultimate Geek
+1 received by user: 185


  # 1705618 19-Jan-2017 08:10
Send private message

mdf: PBtech has a really good config page for Netgear routers:https://m.pbtech.co.nz/NetgearISPSettings

I haven't done a trustpower ufb , only a trustpower VDSL. In that case though it was the same settings as Vodafone (i.e. no logon or password). Maybe @kiwifruta can confirm?


Yes, that's right no login credentials required. Just DHCP client and VLAN10 tagging on the WAN port.

Banana?
4747 posts

Uber Geek
+1 received by user: 1235

Subscriber

  # 1705629 19-Jan-2017 08:53
Send private message

When you changed from DSL to UFB, did you move the cable from the DSL port on the D7000 to the WAN port?

 

As I said, I have mine working fine on Bigpipe UFB. I followed the guide on their page for another modem, but found the right bits.

 

The PB tech page (https://www.pbtech.co.nz/NetgearISPSettings) is pretty good. I'd try both the Vodafone and Spark settings (but according to the Trustpower website you don't need a User/Pass so just copy the Vodafone settings).


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.