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5256 posts

Uber Geek


# 261809 16-Dec-2019 14:35
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has anyone ever had the displeasure of dealing with Kogan Mobile NZ?


It seems part of their business model must be to frustrate customers, make them give up, and steal their money...




Ordered a $4.90 SIM card to get their 32GB deal in October


SIM card never arrived


contacted their support team over (only option)


support team doesn't deal with order problems, only problems with activated SIM card


support team tells me to logon to my account, and click the support option beside my order


logon to my Kogan account, find my order, click support, redirects me back to same web page


try again a few times, same result


refresh web page, order disappared


logoff account, log back in, account doesn't exist


request password reset, account doesn't exist




I can feel my IQ slipping away from me as I try to deal with their South Asian based support team, who are absolutely not empowered to solve customer problems whatsoever





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11026 posts

Uber Geek

  # 2376623 16-Dec-2019 20:59
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I have a few friends on it they seem happy so far.

Not getting the card sounds like a scenario Kogan didn't anticipate. Twitter or Facebook perhaps.

Personally I'd spend another $4.90 if that's an option.

87 posts

Master Geek

  # 2387658 8-Jan-2020 21:59
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