Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Doesn't know what he doin
2881 posts

Uber Geek
+1 received by user: 374

Subscriber

Topic # 58066 5-Mar-2010 23:18
Send private message

Well a month ago from today I finally decided I'd had enough of Black + White and sent in my 30days notice to leave. Problems I've run in with since joining :
No 24/7 support
They don't warn me when I go over my limits and expect me to pay for it
The CSR's don't know anything and put me on hold to speak to someone whenever I need to call them
My bill from them arrives about 2 weeks later
The person I talked to about getting my new number, told me the wrong number. I only found out when I called to try and sort something up and they were only able to find my account from my home address
When porting away from them the number didn't go through properly (Not sure if its Vodafones fault or not yet but neither sim card works now)
The way they lay out the bill is F&$*ed up. 
I ended up with an $80 bill one month which was mostly covered for by the credit I got for porting over but they didnt tell me anything.


The good side though:
The people I spoke with made an effort to help and I was able to understand what they said and they spoke very professionally
Cheap cellphones for members
Gave me $100 credit for switching networks

thats about it for the good side. Most probably one of the worst networks I've been with. If you're not the one managing the bills and sorting out payments, then go ahead and sign up, but keep in mind the person who needs to go through your bill at the end of the month.

 Reason for me putting this here is incase anyone is thinking of switching and they want to know other peoples experiences. 

and if any of you read my other tread about the annoying text messages, that got sorted eventually. They couldnt block the number so they gave me a new 028 one which i didn't even know for about 3 days until I realized my friends had a different one down for my than I did.

 




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


Create new topic
410 posts

Ultimate Geek
+1 received by user: 98


  Reply # 305231 7-Mar-2010 16:30
Send private message

I'm surprised Black + White are still around to be honest.







Doesn't know what he doin
2881 posts

Uber Geek
+1 received by user: 374

Subscriber

  Reply # 305234 7-Mar-2010 17:12
Send private message

well if they started at 1 for the member numbers (on the account statement) then they have only had just over 4thousand customers. and how they say its not prepaid but no contract, its kinda BS. You have to give 30 days notice before leaving which is still more than enough time to rack up a $80 bill




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


3282 posts

Uber Geek
+1 received by user: 208

Trusted

  Reply # 305309 8-Mar-2010 09:09
Send private message

What's wrong with the layout of the bill?



Doesn't know what he doin
2881 posts

Uber Geek
+1 received by user: 374

Subscriber

  Reply # 305549 8-Mar-2010 22:27
Send private message

Well when my account was in credit on the first month my first bill showed -$29 which from past experience means I owe $29 and another month after getting the $100 account credit and paying bills it said -$71 and I was scared until I called them. They also don't tell me when I go over my text usage and I went over by about $20 one month in texting.




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


4404 posts

Uber Geek
+1 received by user: 826

Trusted
Lifetime subscriber

  Reply # 305569 8-Mar-2010 23:32
Send private message

tardtasticx: Well when my account was in credit on the first month my first bill showed -$29 which from past experience means I owe $29 and another month after getting the $100 account credit and paying bills it said -$71 and I was scared until I called them. They also don't tell me when I go over my text usage and I went over by about $20 one month in texting.


screenshot?

 







Doesn't know what he doin
2881 posts

Uber Geek
+1 received by user: 374

Subscriber

  Reply # 306394 11-Mar-2010 21:18
Send private message

bill

$76.99. They said that my account was in credit for that much....




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.