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310 posts

Ultimate Geek


  #656274 16-Jul-2012 08:04
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icepicknz: You get what you pay for, 2talk is a mass market solution that works well, but you pay bugger all so you get bugger all support. If you need the service for business, then use a business voip provider that will charge you a little more but you're likely to get better support.

Do be warned that majority of providers out there selling voip now just re-sell 2talk, so if you do change providers look carefully.


There is nothing wrong with re-selling 2talk and maybe that's exactly what the OP should do.
Then he gets the price  the service and the support he wants.

19 posts

Geek


  #659923 22-Jul-2012 15:14
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Well I can't disagree with you.
I went on 2Talk web site only half an hour ago to ask a question on the Forums as I have also given up on thier support.
As you stated above you recieve unacceptable responses from their support team or the ticket just gets closed successful, how-to alinate customers they seem to have it down pat.

Well guess what? I could not find the forums, which in itself is quite enlighting, as other companies are looking to increase their on-line presence and increase their pulic community footprint; 2talk reduce and back out, perhaps their equivalent of saying coommunity exposure - closed succesful!



 

 
 
 
 


310 posts

Ultimate Geek


  #660690 23-Jul-2012 23:37
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The 2talk forums have been closed for years.
If you need support give someone like Kiwivoip a ring , they will help.

1990 posts

Uber Geek

Trusted

  #663229 28-Jul-2012 12:03
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techmeister: The 2talk forums have been closed for years.
If you need support give someone like Kiwivoip a ring , they will help.

Or change to a full service provider like world exchange orcon or worldnet. 2talk never promised to give support to anyone as far as I know.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

83 posts

Master Geek


  #665604 1-Aug-2012 17:50
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I moved a couple of phone lines over to 2Talk a month or so back just so see what they were like (that and it was going to save our household enough $$$ that it was worth the risk and potential hassle), and I have to say that thus far, my experience with their support team has been pleasurable.  

I've needed to make a couple of calls to their helpdesk regarding number porting and on both occasions Matt's been the one that answered and he was thoroughly helpful.  I've logged a couple of tickets as well, and they were all responded to politely, accurately and within a few hours. 

Touch wood that all my future help requests go as smoothly.

391 posts

Ultimate Geek

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  #665611 1-Aug-2012 17:56
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Good to hear that things are going well.




83 posts

Master Geek


  #665641 1-Aug-2012 18:13
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We'll see how they go longer term of course, some companies seem to be great if you're a new customer, the whole setting a good first impression thing, but attracting new customers is only half the business, it's retaining them that really matters.

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