cameronbeattie: We run our own infrastructure for voice, chat and other services we provide. For fax we decided to use other providers (including 2talk) rather than build our own because we see it as a technology that’s reducing in use over time.
If you experience issues there are certain troubleshooting steps that we take and if necessary we can escalate it. We do have a lot of customers using fax (particularly in real estate and legal) so we’re generally able to identify and resolve issues with the help of the carrier where necessary.
Sorry we were slow to reply.
richms: 98% would be being generous. 50% is closer to the sucessrate I have had with a standard fax machine on a t38 supporting ATA on 2talk. Often get only one page working issues, only works at 9600. Just hopeless.