Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




63 posts

Master Geek
+1 received by user: 2


Topic # 112215 30-Nov-2012 16:14 Send private message

Over the last 2 days we are starting the experience some incoming calls being dropped.   

3 calls in the past 2 days have dropped anywhere from 1.5 to 4.5mins into the conversation.

We are using a Trixbox with IAX2 trunk to 2talk, recently (forced) to upgrade to 2TalkPlus

Before you unhelpfully reply dissing the trixbox and suggesting some other alternative, it has been working flawlessy for 2-3 years and if it aint broke.. well you know the rest.

The only thing I have changed recently as we used to log in to a 03281XXXX number with the trunk, but I changed it to log in with our 0800 XX XX XX number instead (as the 0800 was just diverting to the 03281XXX number anyway, and the caller ID always showed the source as 03281XXXX which was unhelpful)

other than that the port forwarding is the same, the trixbox IP is the same, and like I say its been near flawless for several years, it seems very unusual.

Ive submitted a ticket to 2talk, and I am expecting a reply before 2014, but if anyone has any ideas id be happy to hear them

Create new topic
12426 posts

Uber Geek
+1 received by user: 1371


  Reply # 725213 30-Nov-2012 16:28 Send private message



If they are slow at replying to 'tickets', phone them. You can usually get phone details of online companies if they aren't listed on the website, from a nz whois lookup on their domain. Remember you are paying them, so you are the cusomter.

Awesome
4733 posts

Uber Geek
+1 received by user: 1025

Trusted
Subscriber

  Reply # 725216 30-Nov-2012 16:30 Send private message

Technically, you shouldn't be presenting an 0800 number as your CLID to the PSTN anyway. One (of a number) of the rules that 2talk breaks.

I've had same day replies from 2talk support tickets recently.




Twitter: ajobbins


24877 posts

Uber Geek
+1 received by user: 4778

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 725231 30-Nov-2012 17:03 Send private message

ajobbins: Technically, you shouldn't be presenting an 0800 number as your CLID to the PSTN anyway. One (of a number) of the rules that 2talk breaks.

I've had same day replies from 2talk support tickets recently.


TelstraClear also do this. I'm not aware of this actually breaking any rules, but certainly does surprise some people when they see a call from an 0800 number.

Awesome
4733 posts

Uber Geek
+1 received by user: 1025

Trusted
Subscriber

  Reply # 725243 30-Nov-2012 17:25 Send private message

I'm not 100% sure it breaks any rules either, but remember reading something about it as 0800 numbers have traditionally only been 'alias' numbers. In the modern VoIP world this isn't necessarily true tho.




Twitter: ajobbins


63 posts

Master Geek
+1 received by user: 2


  Reply # 725304 30-Nov-2012 20:25 Send private message

My (limited) understanding was you should logon with your 2talk user name, (your 2talk phone number) and you can change the number presented on the caller display in the 2talk settings. 2talk call the number you put in and you must enter the PIN number displayed to authenticate the number.

I'm @nate
6263 posts

Uber Geek
+1 received by user: 363

Moderator
Trusted
Subscriber

Reply # 725322 30-Nov-2012 21:21 Send private message

mattwnz:

If they are slow at replying to 'tickets', phone them. You can usually get phone details of online companies if they aren't listed on the website, from a nz whois lookup on their domain. Remember you are paying them, so you are the cusomter.


You never dealt with 2Talk have you?




cisconz
1142 posts

Uber Geek
+1 received by user: 75

Trusted
Subscriber

  Reply # 725327 30-Nov-2012 21:39 Send private message

sbiddle:
ajobbins: Technically, you shouldn't be presenting an 0800 number as your CLID to the PSTN anyway. One (of a number) of the rules that 2talk breaks.

I've had same day replies from 2talk support tickets recently.


TelstraClear also do this. I'm not aware of this actually breaking any rules, but certainly does surprise some people when they see a call from an 0800 number.
It doesn't break the rules, but how does the recieving carrier bill for it. it isn't a local or national call.




Hmmmm

Create new topic





Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59


Passive Optical Lan means fibre to the desktop
Posted 12-May-2017 17:09


Finalists Named for 2017 CIO Awards
Posted 11-May-2017 20:00


Exhibition to showcase digital artwork from across the globe
Posted 10-May-2017 18:54


Accelerate 2017 to focus on navigating disruption with a design thinking mindset
Posted 10-May-2017 18:49


James Pascoe Group switches to Rimini Street for support of SAP aplications
Posted 10-May-2017 18:40


Microsoft New Zealand introduces breakthrough employee family leave benefits
Posted 10-May-2017 18:37



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.