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534 posts

Ultimate Geek
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Topic # 151408 24-Aug-2014 17:23
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Hi,

Since I'm setting up an Asterisk server I would like to test 111 to make sure I can get through if I need to. Is there any way to do this without having to pay a fee?

Thanks




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Uber Geek
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  Reply # 1114687 24-Aug-2014 17:35
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I do this often with VoIP installs. I just call and let them know I'm testing a phone system. Never been an issue.




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  Reply # 1114829 24-Aug-2014 22:08
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As above, just ring them and test. I do it every time I do an install. Never been an issue but is very important to test especially if you have toll barring and things in place that could potentially stop it.

I just say something 'Hi, this is not an emergency. I am a phone technician testing a Voice-over-IP phone system. Thanks. Bye."

I tend to think the 'this is not an emergency' part is the most important.

 
 
 
 


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Master Geek
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  Reply # 1115028 25-Aug-2014 11:49
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Simply make the call and advise the operator that you are a phone technician testing a new phone installation - you can also request the CLID, but please keep in mind these operators can be very busy.

 

Don't just hang up - the operator is required to code any calls they get and depending on workload or other outside events these may require follow up which consumes time and effort.

Source - I used to manage a 111/010/018 call queue for Sitel contracted to Telecom.

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