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90 posts

Master Geek
+1 received by user: 8


Topic # 152413 25-Sep-2014 16:43
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I have emailed support@2talk.co.nz. Two days later, they told me to open a ticket instead. 
I have opened a ticket a week ago. No response yet! :(


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86 posts

Master Geek
+1 received by user: 23

Subscriber

  Reply # 1137650 25-Sep-2014 17:04
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Your lucky

I emailed them and a month later they came back and asked me to submit it to the portal
then it took a couple of weeks to get a useless response.

I get the fact they don't supply main stream support but there are some basic questions we all want to know and if they improved the faq they would get less support
query's.

The good news is once you get 2Talk setup its a great service but I hesitate to refer more business their way because they cant give decent answers to support query's.

One tip if you do submit a support ticket, try and put your question in the first 6 words of it as they NEVER read past that point
it doesn't matter that you are supplying information to help them solve you issue



3558 posts

Uber Geek
+1 received by user: 1304

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  Reply # 1138481 26-Sep-2014 21:04
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What basics questions do you need to know that aren't on the FAQ or obvious in the web portal?

Granted 2Talk support isn't awesome but if you really really need it they do respond quickly if you set the priority.

If you need tech support because you can't register a device, or dnd isn't working, etc it isn't the right provider for you - WxC is. 2Talk is great for rock bottom prices and heaps of flexibility.

88 posts

Master Geek
+1 received by user: 2


  Reply # 1144952 1-Oct-2014 17:02
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yep you get what you pay for. I wouldn't recommend 2talk to anyone with limited comms, voip, pbx, pstn, IT experience.
some times their support is great and once you accept this you will drink less coffee...lol

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