Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Zal



17 posts

Geek


Topic # 179128 27-Aug-2015 15:05
Send private message

Hey GZ
Would appreciate some advice on how to setup a VOIP setup for a charity organization.

Note I currently do their I.T.

Current setup:
Total 7 users
x3 POTS lines, two for calls, one for fax.
Old PABX that is a good 10 years old.
Costing a good $150 along for just the lines per month.


Looking at getting sip lines from 2talk or internet provider (they are on fiber)

Wanting:
2 or 3 sip lines for calls
One for fax
Simple and easy setup - phones get little use.

I've tried one of these: http://www.gowifi.co.nz/coming-soon-new-products/grandstream-gxw4104-series-ip-4-fxo-analogue-gateway.html?keyword=voip
But it was a bitch to setup and I could never get it working.

Random questions:
Is VOIP secure? Can anyone tap into these calls?

Would appreciate any and all advice for a poor noob like myself.

Thanks!

Create new topic
2038 posts

Uber Geek
+1 received by user: 212

Subscriber

  Reply # 1375277 27-Aug-2015 16:12
One person supports this post
Send private message

My suggestion is that you use a full service provider for the VOIP service and they can provide full support.

Can you please state what you are trying to achieve by moving them to VOIP.  This will have a big impact on your options.

Zal



17 posts

Geek


  Reply # 1375296 27-Aug-2015 16:45
Send private message

Good suggestion, who would you recommend?

Reason for change is cost saving. $150 a month for lines plus tolls is pretty costly for one or two phone calls a day.


 
 
 
 


343 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1375370 27-Aug-2015 19:10
Send private message

would stear well clear of grandstream, although there phones look better now days (hope the gui has changed) go for a decent peice of kit like epigy, if your compitent (not confident) look after after the admin yourself if not pay someone.

Jax

71 posts

Master Geek
+1 received by user: 3


  Reply # 1375435 27-Aug-2015 22:37
Send private message
2038 posts

Uber Geek
+1 received by user: 212

Subscriber

  Reply # 1375473 28-Aug-2015 07:07
Send private message

Zal: Good suggestion, who would you recommend?

Reason for change is cost saving. $150 a month for lines plus tolls is pretty costly for one or two phone calls a day.



More questions first before a recommendation.
* How many simultaneous calls do they need to be able to make?  I'm guessing the answer here is they only need one call a time as they only make one or two calls.
* Do they have cellphones?  Is using cellphone "free" minutes to make calls a cost effective option?
* How many incoming calls do they receive?

6166 posts

Uber Geek
+1 received by user: 2626

Moderator
Trusted
Subscriber

  Reply # 1375503 28-Aug-2015 08:25
Send private message

Set up a FreePBX box and get in touch with Vibe Communications. They can do VoIP for $12.95/mo (single line) that can handle an unlimited amount of concurrent calls.

It also depends on your budget. If you're happy installing it yourself then go the FreePBX + Cisco IP phone route otherwise look into getting a full dedicated system from a VoIP company like an ipecs.

I also believe Solarix can install, provide VoIP and provide leasing.




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial


Zal



17 posts

Geek


  Reply # 1375721 28-Aug-2015 15:02
Send private message

graemeh:
Zal: Good suggestion, who would you recommend?

Reason for change is cost saving. $150 a month for lines plus tolls is pretty costly for one or two phone calls a day.



More questions first before a recommendation.
* How many simultaneous calls do they need to be able to make?  I'm guessing the answer here is they only need one call a time as they only make one or two calls.
* Do they have cellphones?  Is using cellphone "free" minutes to make calls a cost effective option?
* How many incoming calls do they receive?



Two simultaneous calls would be fine. They used to have phone steppers with Vodafone untill they moved. So currently its one line.
Only personal cell phones, so not really an option.
On a busy day, maybe 10 calls a day, some days its one or two.

The actual turn over of calls is very limited.

Can Fax be piped over VOIP?



83 posts

Master Geek
+1 received by user: 7

Trusted
Radicall

  Reply # 1375725 28-Aug-2015 15:11
Send private message

Zal: Hey GZ
Would appreciate some advice on how to setup a VOIP setup for a charity organization.

Note I currently do their I.T.

Current setup:
Total 7 users
x3 POTS lines, two for calls, one for fax.
Old PABX that is a good 10 years old.
Costing a good $150 along for just the lines per month.


Looking at getting sip lines from 2talk or internet provider (they are on fiber)

Wanting:
2 or 3 sip lines for calls
One for fax
Simple and easy setup - phones get little use.

I've tried one of these: http://www.gowifi.co.nz/coming-soon-new-products/grandstream-gxw4104-series-ip-4-fxo-analogue-gateway.html?keyword=voip
But it was a bitch to setup and I could never get it working.

Random questions:
Is VOIP secure? Can anyone tap into these calls?

Would appreciate any and all advice for a poor noob like myself.

Thanks!


Hi,

 

As this is for a Charity I would be happy to talk to you about a reasonable Hosted Solution.

We can look at getting some ex-lease CISCO Handsets with a relatively cheap 8 Port POE.

Will  include a fully functional Hosted PBX instance.

Best of all a real person you can call on for support, moves adds and changes that include on going maintenance.

Give me a PM with your details or call me. 

See our story on our website available in the signature.

Happy to negotiate what is reasonable and works for all parties involved.






______________________________________ www.radicall.co.nz ________________________________________

 

Be Successful WITH US! - Light ideas for YOUR SUCCESS - Business Solutions OF A NEW AGE - Result Driven IDEAS _______________________________________________________________________________________________


2038 posts

Uber Geek
+1 received by user: 212

Subscriber

  Reply # 1375746 28-Aug-2015 15:34
Send private message

radicall:
Zal: Hey GZ
Would appreciate some advice on how to setup a VOIP setup for a charity organization.

Note I currently do their I.T.

Current setup:
Total 7 users
x3 POTS lines, two for calls, one for fax.
Old PABX that is a good 10 years old.
Costing a good $150 along for just the lines per month.


Looking at getting sip lines from 2talk or internet provider (they are on fiber)

Wanting:
2 or 3 sip lines for calls
One for fax
Simple and easy setup - phones get little use.

I've tried one of these: http://www.gowifi.co.nz/coming-soon-new-products/grandstream-gxw4104-series-ip-4-fxo-analogue-gateway.html?keyword=voip
But it was a bitch to setup and I could never get it working.

Random questions:
Is VOIP secure? Can anyone tap into these calls?

Would appreciate any and all advice for a poor noob like myself.

Thanks!


Hi,

As this is for a Charity I would be happy to talk to you about a reasonable Hosted Solution.

We can look at getting some ex-lease CISCO Handsets with a relatively cheap 8 Port POE.

Will  include a fully functional Hosted PBX instance.

Best of all a real person you can call on for support, moves adds and changes that include on going maintenance.

Give me a PM with your details or call me. 

See our story on our website available in the signature.

Happy to negotiate what is reasonable and works for all parties involved.




This looks like your best option as it includes support which is the area some of the cheaper solutions fail in.

You could also ask about a more modern fax service and consider having incoming faxes going into an email system and have an outgoing gateway for sending faxes too.

83 posts

Master Geek
+1 received by user: 7

Trusted
Radicall

  Reply # 1375767 28-Aug-2015 15:39
Send private message

graemeh:

This looks like your best option as it includes support which is the area some of the cheaper solutions fail in.

You could also ask about a more modern fax service and consider having incoming faxes going into an email system and have an outgoing gateway for sending faxes too.


Thank you for the vote of support.

Yes we would recommend a simple 2fax port for their fax number to send and receive faxes as PDF through email, would be part of the service and maintained by us.

Cheers!




______________________________________ www.radicall.co.nz ________________________________________

 

Be Successful WITH US! - Light ideas for YOUR SUCCESS - Business Solutions OF A NEW AGE - Result Driven IDEAS _______________________________________________________________________________________________


16 posts

Geek
+1 received by user: 2


  Reply # 1388073 15-Sep-2015 18:16
Send private message

Hi,

 

We run a  charity called Vivere NZ,  for which we had to make this very decision. 

 

We chose to go with 2 talk and got one line and one fax line.  The faxing system with 2talk is easy you can send and receive faxes either ver a fax machine (either a networking fax or ATA analogue fax) or ver email.

 

Phone line wise we purchases a cheap Cisco ATA converter and used a spare phone we had lying around the house.  Our monthly fee was only about $20 +GST.  We have since added more lines and switched our personal phone lines over to 2 talk too and we are still paying far less than we were with telecom.

We have had very little problems with them, and setup wise you do need to self set up you VOIP devices or ATA devices however once it is set up it is normally a breeze.  Plus you can set up a range of features like call diverts, recording etc extremely easily with 2talk.

We are happy to answer any questiosn you have about it :)

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NotPetya ransomware attack, New Zealand view
Posted 28-Jun-2017 15:07


Security concerns reach new peak, Unisys Security Index
Posted 27-Jun-2017 14:11


Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.