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117 posts

Master Geek
+1 received by user: 21


Topic # 179144 28-Aug-2015 13:05
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'allo 'allo,

I know very little about what's available in the realm of VoIP and PBX (and not from lack of trying) so I'm hoping you genius's might be able to point me towards the most reliable provider that can provide the features I'm after at a competitive rate.

THE SET-UP

 

  • Our business needs two 0800 numbers and a local 07 number (which needs to redirect to one of those 0800 numbers).
  • There need to several handsets:
    Three within close proximity in the office, One in the workshop (downstairs from the office in the same building), and Two in a neighbouring building (which is connected by Cat5e cable) about 50 meters away from the main workshop/office building.
  • Our internet connection is only residential grade rural wireless so we're looking at signing up one of the two existing copper phonelines for a business grade ADSL service as the dedicated VoIP connection (speeds unlikely to exceed 2Mbps down or 1Mbps up).

FEATURES REQUIRED

 

  • Voicemail (obviously)
  • Time scheduling - We want to be able to have incoming calls go direct to the messaging service outside of office hours
  • Idiot proof - The closer the system is to using a POTS set-up the better, the office staff get easily confused by newfangled technology and I won't be on-site to help them out most of the time
  • Serviceable Remotely - As above, won't be on-site most of the time, so reliability and a quality online management system are very desirable



Any help would be much appreciated!

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87 posts

Master Geek
+1 received by user: 7

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Radicall

  Reply # 1375988 29-Aug-2015 09:26
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Hi there,

Who was it that said you can not have genius without having a touch of madness. I might be leaning a bit more on the mad side but here goes.

With the prospect of a poor Internet connection you should not be looking at a full VoIP solution. A VoIP Solution relies on reliable structured cabling and a reliable Internet connection.

You would be better to connect 2-3 PSTN Lines to a Hybrid PBX System like the Ericsson iPECS eMG80 .

This will allow you to have a future proof system that can accommodate both VoIP and Analogue/Digital configurations.

So if the Lines terminate at a de-mark point in the Office you would have the 3 Office Handsets as Digital Extensions, the Workshop generally goes with an Cordless Phone as an Analogue Extension and the neighbouring building you would set up to IP Extensions working of a small Switch in that building to serve the two Extensions if there is only a single CAT5 cable running to that building.

To connect the Ericsson iPECS eMG80 to the Exchange and outside world you would get Min 2 PSTN Line Connections allowing for 2 concurrent calls, we could also set up a fail over Trunk over the ADSL Internet connection, but only as an overflow rather than preferred route.

We can do funky things like bonding 2-3 ADSL Internet Connections to create a single connection with higher Download and Upload capacity but this creates an additional point of failure and as you want a simple solution it might not be suitable for the customer, would also need to chec the type of ADSL service available at the address.

You will be able to get all the functions of a PBX including remote management which we offer as part of our support.

Give me a PM with your contact details, I can organise a Proposal for you to present to your customer.

See our story on our web site, link available in the signature.

Happy to answer any other questions... 




______________________________________ www.radicall.co.nz ________________________________________

 

Be Successful WITH US! - Light ideas for YOUR SUCCESS - Business Solutions OF A NEW AGE - Result Driven IDEAS _______________________________________________________________________________________________


6 posts

Wannabe Geek


  Reply # 1377693 1-Sep-2015 12:25
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Hi,

Panasonic do a whole range of entry level systems to catering to small business. Easy to use, reliable with support from numerous companies and support both traditional and VoIP based solutions.

I tend to pass this on as you can maintain them easily yourself, and for the end user they are very easy to operate. For providers, I have heard good things about Voyager for VoIP business solutions.

Good luck finding a solution, ADSL can be a bit un-reliable for stable VoIP service if the incoming is a bit suspect. There are lots of options out there now.

Cheers.

 
 
 
 


82 posts

Master Geek
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  Reply # 1379275 3-Sep-2015 16:58
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can you get vdsl?

93 posts

Master Geek
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  Reply # 1380357 5-Sep-2015 18:14
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Good luck finding a solution, ADSL can be a bit un-reliable for stable VoIP service if the incoming is a bit suspect. There are lots of options out there now.


I have run VoIP over ADSL but in this instance I always install the PBX at the customer site so all the extensions are local.

I expect having a dedicated ADSL line for VoIP services to run over even if its is only 1 up 1 down is plenty so long as the connection is stable and doesn't experience a great deal of packet loss or something when it rains.

Is it an ideal setup? No, but this is real life, sometimes ideal setups are not possible.

In a pinch, I've also run VoIP over a 4G dongle in a pfSense for smallish (10 extensions) offices. It was perfectly usable. No noticeable delay in calls.

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Uber Geek
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  Reply # 1380482 6-Sep-2015 08:32
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Samsung OfficeServ 7100
NEC SL1100
IPecs eMG

Those are my picks for phone systems, in that order. Samsung have the best 'all round' features but slightly old school digital phones. NEC have really nice digital phones but are slightly lacking in the ring group and voicemail areas.
And I've never worked on the IPecs so just don't know much about them. They have nice phones but have heard weird things about their ip extensions. There are a ton of then around though so the must be pretty good.

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