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1282 posts

Uber Geek
+1 received by user: 265

Topic # 191016 20-Jan-2016 10:29
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Hi there


Does anyone have recommendations for VOIP systems & installers. Ive seen the nightmare when a VOIP install goes bad, very bad (no ph's for 3 weeks)


Its a Ak CBD office, 10 users, SBS2011 based network, Sonicwall firewall,  ADSL only at this stage . Management are simply looking to save money on phone bills. Should they just go with telecom/voda or though a 3rd party system . Is VOIP over ADSL just asking for issues ?

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4556 posts

Uber Geek
+1 received by user: 1345

  Reply # 1475195 20-Jan-2016 10:43
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VoIP will work fine over ADSL - how many concurrent calls you can have over a single connection will depend on the quality of that connection, and whether you expect to use it for any other purpose as well.

122 posts

Master Geek
+1 received by user: 41

  Reply # 1475196 20-Jan-2016 10:47
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Hi there


In my honest opinion, I'd stay well away from this purely because of the DSL. Harsh, I know, but I've just seen too many problems with DSL circuits over the years to make it worth the effort for VoIP any more!


Sure some circuits work well, but when you do this stuff every day you have to deal with the bad ones as well as the good ones! YMMV of course, and if this is a good line and you're only looking after the one install then maybe it'll be OK.


Just trying to help you avoid that pitfall in advance :)



(call me a pessimist! I call it experience...)














86 posts

Master Geek
+1 received by user: 7


  Reply # 1475197 20-Jan-2016 10:50
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Yes if all 10 staff are office bound and you are all utilising the internet for anything more than email, ADSL and VoIP or SIP Trunks can struggle.


You may want to consider a double connection of ADSL, one for VoIP one for the Internet.


Happy to provide you a proposal and have a chat on site about any solution, VoIP, Hybrid or Hosted.


We specialise in hassle free VoIP Solutions, and we have experienced a few. (Hassles that is : )



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1282 posts

Uber Geek
+1 received by user: 265

  Reply # 1475200 20-Jan-2016 10:57
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Hi there


In my honest opinion, I'd stay well away from this purely because of the DSL. Harsh, I know, but I've just seen too many problems with DSL circuits over the years to make it worth the effort for VoIP any more!





Harsh is good, I dont want a sugar coated response. I'll just forward the options, & mention possible issues.


I know there are VOIP installs working OK over ADSL , but I also know management wont tolerate any ongoing issues with the ph's .


They are fully aware that there will be upfront costs in setup, new phones etc. The lease expires in a year, so will need to be able to move any new system to new premises .


They also have 3 users that occasionally RDP into the office , so any VOIP system would have to not cause any slowdowns/lag with remote access (more an issue with remote user impatience & wanting remote access to be issue free ) . I guess thats another reason to host the Voip on a 2nd ADSL line ?



358 posts

Ultimate Geek
+1 received by user: 23

  Reply # 1475210 20-Jan-2016 11:22
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As you are in the Auckland CBD i would suggest a cloud system from Compass, they only run it over their own links or fibre, check out their site 

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