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39 posts

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Topic # 194928 30-Mar-2016 14:43
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Through no stupid fault of my own I inadvertently ported a fax number from Spark to 2Talk as a fax line instead of voice line, I never noticed until the ported was completed.

 

We had been using a fax number as a private line at home for many years because of the duplex rings we could identify between our main number and the private fax line so when we shifted from Spark to 2talk it made sense to take that number with us.

 

Anyone know if the number can be easily configured from fax to voice through 2talk without going through any major line configuration changes like re porting it again? 


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  Reply # 1522828 30-Mar-2016 14:47
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Yes, just open a support ticket via their 'Live interface' (live.2talk.co.nz) and ask them to change the line from a fax line to a voice line. They'll action it usually within 24 hours. I've done it before more than once :)

Pete

 

 


cisconz
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  Reply # 1522829 30-Mar-2016 14:48
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Yes, support ticket and they will do it





Hmmmm




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  Reply # 1522831 30-Mar-2016 14:53
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Oh cheers thanks, yes I had submitted a support ticket after I posted this (should've done that first) but that's good to know in the interim.


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