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132 posts

Master Geek
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Topic # 235952 11-May-2018 09:30
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My office has just had fibre installed in our street (in Auckland) and I'm looking at upgrading our ancient telephone system to a voip system (and hopefully save some money).

 

We currently have three copper phone lines into the office, and two phone numbers (phone and fax). If one line is used then the system switches to the next available line. We rarely have more than three calls at once in the office so that suits our current needs.

 

We currently still receive orders via fax so can't do without it yet. We've been told by Vodafone that we will need to keep the copper fax line as other options including fax to email are unreliable.

 

Our alarm system (probably 10 years old) still dials the monitoring company using the fax line.

 

If we upgrade, do we need to have the equivalent number of VoIP ‘lines’ into the office? We would still want to advertise our primary phone number as the only number, but be able to take more than one call to that number at any one time.   

 

Essentially we would still like to have a single phone number but be able to answer it from any of the 5 extensions in the office, then transfer the call to any other extension (we don’t have a receptionist so everyone needs this ability). At the same time we need to be able to take second and third calls into the office on the same number.   

 

Thankfully our office is cat5 cabled.

 

I see similar questions have been asked before but none too recently. From my initial reading it appears that a cloud based service such as 2talk would probably do the job but any recommendations would be most welcome. I'd also welcome recommendations of Auckland comms companies who would be capable/interested in helping us.


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Uber Geek
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  Reply # 2013856 11-May-2018 10:06
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We use conversant (https://www.conversanthq.com/nz/ ) at work.

 

They were very easy to deal with and we have a similar setup to you.

 

Main incoming number - Handfull of 'extensions'. The extensions can also be called directly.

 

They handled the setup of the phones and migration of the numbers - was painless.

 

We just received the VOIP phones we ordered and plugged them in - they came with temp numbers on them for testing and on the day of the cutover the number switch just happened. Nice web interface etc for setting up music on hold and other features - pretty easy to follow.

 

We kept our 'fax' number - we get a fax once in a blue moon - It just receives the fax as an email - There is a facility for sending faxes - but we havent used it. I know faxes are all sorts of problems.

 

I see they just launched an app to allow you to have your VOIP number son your mobiles too if you wanted.

 

It was a year or so back we went with them - but you can call them and actually talk to a real person that can help you as well.

 

2talk offer similar features I guess - but you would only get email support at best and would not be able to ever 'talk' to someone. 





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

mdf

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  Reply # 2013873 11-May-2018 10:27
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Having been down the DIY VOIP office phones lines previously with less than stellar results, I highly recommend getting professional support, even though you will have to pay for it. Business phones lines are mission critical, and even if you're reasonably tech savvy, you don't want the pressure of business potentially being lost while you tinker trying to fix  something going wrong.

 

I would (and have) hit up @coffeebaron to start with.


 
 
 
 


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Master Geek
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  Reply # 2013983 11-May-2018 12:26
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Hi there, we are a small niche Telco looking after small business customers like you, we have a solution for every situation,. please consider us we can come out and have a chat and prepare a Proposal for you to consider.

 

Let me know, my name id Josko have been doing this for over 5 years...





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132 posts

Master Geek
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  Reply # 2015630 14-May-2018 11:27
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Thanks for the advice. I'll definitely seek professional assistance.


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