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334 posts

Ultimate Geek

# 257083 14-Sep-2019 05:56
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I had a few of the above errors lately.


At this time 14.09.19 5.54 am, everything is down from user options and support pages and network status.


Looks like a decent outage 😢


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429 posts

Ultimate Geek

  # 2317495 14-Sep-2019 06:01
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Looks like their whole network is down. Our monitoring system indicates peering and SIP died about 40 minutes ago and we can't even ping into any of their services.


Let's hope their monitoring has woken someone up because there's no support contactable on weekends/after hours....

429 posts

Ultimate Geek

  # 2317497 14-Sep-2019 06:39
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Looks like it's being worked on, so at least that's reassuring



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Ultimate Geek

Lifetime subscriber

  # 2317504 14-Sep-2019 07:22
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Just back online here in south Auckland

334 posts

Ultimate Geek

  # 2317509 14-Sep-2019 08:21
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It is back on here too, now. It happened more often in the last few months, it seems to me.

1093 posts

Uber Geek

  # 2317511 14-Sep-2019 08:24
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It is back on here too, now. It happened more often in the last few months, it seems to me.



I'm starting to get the feeling it's time to move on. I've been with 2Talk since the beginning, but the pricing is starting to look poor against mobile. For a little more than what I pay 2Talk now, I can have unlimited NZ/Aus calls through Kogan. Obviously there are significant advantages to SIP peering, so it's not exactly comparing apples with apples, but on price alone, VoIP is no longer king.


I'm currently trialing Hero and will probably switch to them on a casual rate and look at adding a 4G gateway to the mix.

334 posts

Ultimate Geek

# 2317762 14-Sep-2019 13:28
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I'm currently trialing Hero and will probably switch to them on a casual rate and look at adding a 4G gateway to the mix.





good to know there are other options just in case. Been with with 2talk for over 10years as well. And, I will check what Hero have to offer.

4325 posts

Uber Geek

  # 2317836 14-Sep-2019 17:18
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You will find the Hero platform very familiar - built by the same dude as 2talk.

I imagine 2talk are struggling a little more without Ray. They have some good guys, but still a small team.


429 posts

Ultimate Geek

  # 2317949 14-Sep-2019 21:46
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I'm starting to get the feeling it's time to move on.



I'm inclined to agree. We have a wholesale account at 2talk and have been building small business phone systems on the platform since 2010. Unfortunately since 2010, our rates have stayed the same, the support levels have stayed the same, there is pretty much no innovation or difference in the system, and there are times where things just break and there's just no obvious ways to fix them.


The calling rates are pretty bad by today's expectations - we now lose money selling phone systems via the 2talk platform as we have to sell it to the client at our "wholesale" rate which is actually higher than the retail rate on some of their plans.


Don't get me wrong, the platform is great in the fact that I can fire up a fully fledged phone system in an hour or two and the team at 2talk has been pretty good to us, but it's getting to that time where someone like Hero, who seems to be under half the cost of 2talk may just be the way to go.

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Uber Geek

Integrity Tech Solutions

  # 2317969 15-Sep-2019 00:02
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Hero are at 220 Queen Street, which I assume is no accident as this is a major Internet hub.


I'm seeing BGP routes to them through Blue Reach (which appears to be an associated company) through Auckland-IX and Compass. One of the company directors is Malcolm Dick, so all in all, they look like they have some credibility.


My business has been a retail customer of 2talk's since 2008 and for the last few years I have found them to be pretty damn reliable. Additionally 2talk are on Auckland IX (as are we) so our traffic goes straight into their network and vis-a-vis, a definite benefit with VoIP.

Integrity Tech Solutions @ Norsewood, New Zealand

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