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211 posts

Master Geek


  # 2325709 27-Sep-2019 08:54
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Foiler:

 

Dynamic that is not correct - only one 2Talk mobile plan is allowable.

 

 

But you CAN have two accounts and 'port' the TF number off to the other account (each accounts has it's own bundle). It's a bit messy, but it works.


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  # 2325728 27-Sep-2019 09:27
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Foiler:

 

Dynamic:

 

Foiler:

 

not sure if you can mix those 2Talk mobile plans?  so if you have an 0800 number you have to go with the more expensive Toll Free Mobile packages for ALL mobile calls?

 

Yes you can absolutely both both of these add-ons to a plan.  One is for incoming calls to an 0800 number from mobiles.  The other is for outgoing calls to mobiles.  Very separate features.

 

 

Dynamic that is not correct - only one 2Talk mobile plan is allowable.

 

If you have an MFLEX plan then the Toll Free mobile minutes are charged at a casual rate - if you have a Toll Free Mobile package then all mobile calls are accounted on that package

 

My apologies....  faulty obviously memory!  Thanks for the correction.





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

 
 
 
 


AKT

265 posts

Ultimate Geek


  # 2337053 14-Oct-2019 22:18
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Have you looked at Hero? 120+GST for 3000 minutes which includes mobiles.

https://hero.co.nz/

A



191 posts

Master Geek


  # 2337057 14-Oct-2019 22:39
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AKT: Have you looked at Hero? 120+GST for 3000 minutes which includes mobiles.

https://hero.co.nz/

A

 

 

 

Hero was mentioned earlier in the discussion and yes they seem to be an excellent option on all fronts .. pricing and features and support and customer service.

 

 


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  # 2337142 15-Oct-2019 08:10
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Foiler: Hero was mentioned earlier in the discussion and yes they seem to be an excellent option on all fronts .. pricing and features and support and customer service.

 

 

 

You can have:

 

  • Reliability of the service
  • Cheap Price
  • Fast Support

But you can pick only two of these.  (Am I remember and adapting this right, folks?)

 

Having said that, We are about to try them out.





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

AKT

265 posts

Ultimate Geek


  # 2337151 15-Oct-2019 08:50
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Dynamic:

 

Foiler: Hero was mentioned earlier in the discussion and yes they seem to be an excellent option on all fronts .. pricing and features and support and customer service.

 

 

 

You can have:

 

  • Reliability of the service
  • Cheap Price
  • Fast Support

But you can pick only two of these.  (Am I remember and adapting this right, folks?)

 

Having said that, We are about to try them out.

 

 

 

 

I have had all 3 from Hero, I just hope that doesn't change with all of you giving them a go!

 

 

 

A


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  # 2337154 15-Oct-2019 08:55
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AKT: I have had all 3 from Hero, I just hope that doesn't change with all of you giving them a go!

 

I don't know who you are. I don't know what you want. If you are looking for ransom, I can tell you I don't have money. But what I do have are a very particular set of skills; skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you never need support, that'll be the end of it. But if you do, I will look for you, I will find you, and I always be one position ahead of you in the Support telephone queue.....





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

 
 
 
 


957 posts

Ultimate Geek


  # 2337221 15-Oct-2019 10:18
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How good is Hero support?

If I set up a small community organisation on Hero, then moved away, would Hero support be enough to keep them going if anything went wrong? The people who called would not know what an IP address was...

211 posts

Master Geek


  # 2337222 15-Oct-2019 10:21
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deadlyllama: How good is Hero support?

If I set up a small community organisation on Hero, then moved away, would Hero support be enough to keep them going if anything went wrong? The people who called would not know what an IP address was...

 

 

 

No, in this scenario (IMO), Hero is not right. Neither is 2talk. You want someone who resells service for either (or both) of those players. They are they ones who are in a position to be able to help your community organisation once you've left.

 

 


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  # 2337230 15-Oct-2019 10:30
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deadlyllama: How good is Hero support?

If I set up a small community organisation on Hero, then moved away, would Hero support be enough to keep them going if anything went wrong? The people who called would not know what an IP address was...

 

I'd recommend that you have a chat to them about it.  With VoIP, there are lots of little things that can go wrong.  If you are using one of the Hero-supplied handsets https://hero.co.nz/handsets.html then Hero may be able to talk the customer through doing a factory-reset on the phone if the phone can auto-provision itself again to resolve most issues.

 

It's not a provider's role to babysit a customer to support their own equipment, unless the customer is paying a specific support fee for that equipment.

 

Ultimately it may be in the client's best interests to have help with the setup from someone who will be around long term.  I can't tell you the number of times we've been called in to help fix a problem for a system that someone set up and then left the company or country, and fixing someone else's cobbled-together solutions takes time which is most cases equals money.





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

429 posts

Ultimate Geek


  # 2338061 16-Oct-2019 12:22
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Dynamic:

 

Foiler: Hero was mentioned earlier in the discussion and yes they seem to be an excellent option on all fronts .. pricing and features and support and customer service.

 

 

 

You can have:

 

  • Reliability of the service
  • Cheap Price
  • Fast Support

But you can pick only two of these.  (Am I remember and adapting this right, folks?)

 

Having said that, We are about to try them out.

 

 

We're moving quite a bit of our wholesale stuff to Hero, and it's been nothing but great for us. I've even had them helping me out at 7pm on a Saturday night with a PBX issue which - arguably wasn't really their problem.






211 posts

Master Geek


  # 2338084 16-Oct-2019 12:34
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CamH:

 

We're moving quite a bit of our wholesale stuff to Hero

 

 

 

 

+1 for Hero as a wholesale partner. They are (IMO) on of the best in the industry in terms of openness, transparency, pricing, skillset, reachability, willingness to help and various other good attributes.

 

 

 

I just don't think they're particularly interested in retail. They'd rather that the community organisation (which the op mentioned) have a reseller partner to support them and Hero then work with the reseller partner.

 

 

 

I see them as quite similar to 2talk in that respect.

 

 


957 posts

Ultimate Geek


  # 2338137 16-Oct-2019 15:07
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speed:

 

I just don't think they're particularly interested in retail. They'd rather that the community organisation (which the op mentioned) have a reseller partner to support them and Hero then work with the reseller partner.

 

I see them as quite similar to 2talk in that respect.

 

 

The salesperson I spoke to on the phone seemed happy enough about retail, claims their support people are happy to e.g. change call forwarding settings if the customer calls them up.


959 posts

Ultimate Geek


  # 2338138 16-Oct-2019 15:10
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speed:

 

+1 for Hero as a wholesale partner. They are (IMO) on of the best in the industry in terms of openness, transparency, pricing, skillset, reachability, willingness to help and various other good attributes.

 

 

I am also in the process of switching to Hero. I didn't expect much help form Hero, particularly since I was using FusionPBX (FreeSWITCH), but they willingly provided packet logs that pointed me in the right direction to resolving a Caller ID issue.

 

I also had problems with call reliability that I assumed were due to NAT. Turned out in the end it was a hardware issue. As soon as a replacement handset arrives, I'll be porting our copper number over to Hero and switching off my 2talk account.


494 posts

Ultimate Geek


  # 2342044 22-Oct-2019 20:25
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AKT: Have you looked at Hero? 120+GST for 3000 minutes which includes mobiles.

https://hero.co.nz/

A

 

I changed to Hero back in January and havent regretted it. The one thing that I must point out is that yes mobile calls are included in the plan minutes but local calls also come off of your plan minutes as well. This is not an issue for me as I am on the 300 minutes per month plan for $11.50 and have never gone over the 300 minutes in any month the whole time I have been with them.


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