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313 posts

Ultimate Geek

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# 257382 30-Sep-2019 08:24
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General note to any 2talk users,


Found out this morning that the automatic routing of calls based on time maybe out by an hour. Have had two different issues with phones that should have "switched" over at 8am this morning that did not. Setting the available hours (in this case) back to 7am instantly allowed calls to be delivered.

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221 posts

Master Geek

  # 2326963 30-Sep-2019 08:30
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He he he - that's a bit of a fail! Thanks on the behalf of 2talk users for the heads up :)


Have you let them know directly too?

313 posts

Ultimate Geek

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  # 2326965 30-Sep-2019 08:36
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Have you let them know directly too?



Yup, ticket lodged. Will be some obscure setting somewhere I guess. I also cant be the first to find it, but would upset the larger number of users this morning who are already sleep deprived from both the rugby and even less sleep.


4325 posts

Uber Geek

  # 2327012 30-Sep-2019 09:51
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Hehehe that's quite hilarious!

One reason why a multi-tenant PBX can be a bad idea!

Edit: but also, kind of terrible for someone who call themselves a 'software company'.

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Wannabe Geek

  # 2327038 30-Sep-2019 10:54
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2talk are investigating. I've tried to replicate myself but have been unable to do so. Tested from the same voice host and the times are behaving as expected with daylight savings. I also can not spot anything obvious, time etc correct on voice hosts and databases and no other reports of this coming in. 


Thanks for logging a ticket we can get back to you via this and troubleshoot with you directly. 


Matt (2talk) 

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