Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




653 posts

Ultimate Geek


# 259782 22-Oct-2019 11:02
Send private message

I am scoping out VOIP options for a small business.

Currently we are with a niche full service provider (I think they are re-selling 2 talk, based on where received faxes come from - A service we no longer require). They are pretty good, but I would rather self manage a greater portion of the system, rather than logging support tickets for basic changes.

 

Currently we have a number of managed VOIP phones, but require more flexibility. We are looking to upgrade to a cloud PBX. Our current provider cost structure is per user, with a monthly soft-phone licencing charge on top.

Given the phone system is lightly used, and we are happy with less trunks than users. Given this, the pricing structure of our current provider is looking steep.

Key features we are after are: Voicemail to email, accessible log of missed calls for active follow up, smartphone apps, extension transfer


Regarding providers like 2talk & Cloud edge. Am I correct that the user picks a plan based on number of trunks, and is able to assign unlimited hardware phones and soft-phones to the account? Setting up hardware SIP phones is a simple matter of logging into the phone through the web interface, and populating the required SIP details?

 

Regarding 2Talk, is the bad feedback for their android app something to be concerned about?

https://play.google.com/store/apps/details?id=com.twotalkconnect&hl=en&showAllReviews=true

 

Any thing else I need to be cautious of here?


Create new topic
221 posts

Master Geek


  # 2341710 22-Oct-2019 11:07
Send private message

> Am I correct that the user picks a plan based on number of trunks,

 

> and is able to assign unlimited hardware phones and soft-phones to the account?

 

 

 

I think with 2talk there is a limit (unless you run your own local PBX). Maybe 10 subscriptions per number from memory? Someone else will hopefully correct me with a more accurate answer.

 

 


1086 posts

Uber Geek


  # 2341713 22-Oct-2019 11:37
One person supports this post
Send private message

The maximum number of logins against one number is six. You can add additional 028 numbers (free) and forward calls to those. I believe the limit is 20 numbers per account for retail customers.

 

You may want to consider a registered SIP trunk and connecting your phones to a local PBX. Much easier to setup, assuming they are all on a single site.

 

EDIT: Another possibility, particularly if you only have a handful of users, is to buy a DECT phone setup with multiple handset support. That can make a single line (and as many channels as you pay for) available to every handset.


 
 
 
 


23 posts

Geek


  # 2341938 22-Oct-2019 17:53
Send private message

Cloud Edge only charges for the trunks. You can have as many extensions etc as you like.
There is also a full cloud portal where you can create these any time you like.

4320 posts

Uber Geek


  # 2341979 22-Oct-2019 18:05
Send private message

Standard SIP softphone apps are a bad option. SIP doesnt deal with the mobile networks very well, and they need to be registered all the time to actually receive calls - actually hard to manage with all the battery saving stuff that goes on in mobiles now.

You want an app that uses push notifications to get calls coming to it.... like 3CX!

Get someone to host a 3CX instance for you and provide the trunks. A confident provider would be happy to give you access to do general management like add users, edit call flows, menus etc. 3CX does waaay more than you need, but pricing is great and you wont pay per user anymore.

Shameless plug for us... www.nztcl.co.nz


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.