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5 posts

Wannabe Geek


# 261493 30-Nov-2019 15:52
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Hi, I followed the tutorial on how to set up the HG659 as an ata a while ago on geekzone.

 

Problem is that yesterday I upgraded to FibreX (Fibre optic) from HFC and the chorus technician reset my router, now when I followed the tutorial again it seems to work when I call other people from my landline perfectly but whenever I receive a call the person who initiated the call can't seem to hear me although I can hear them, I've reset the HG659 multiple time and followed the process and can't seem to get it to work.

 

Current network config

 

Chorus 300 series ONT >> Asus RT-AC5300 >> Vodafone HG659 (only used for VOIP landline)


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118 posts

Master Geek


  # 2363504 30-Nov-2019 15:56
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Sounds like a double NAT problem



5 posts

Wannabe Geek


  # 2363629 30-Nov-2019 16:22
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How would I go about fixing that? As I've been trying to get this to work for the past 6 hours

 
 
 
 


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Uber Geek

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  # 2363645 30-Nov-2019 16:57
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Is sip alg turned on in the Asus, if so turn off

Cyril



5 posts

Wannabe Geek


  # 2363646 30-Nov-2019 16:58
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Where would i find that setting?




5 posts

Wannabe Geek


  # 2363649 30-Nov-2019 17:01
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ok, I found the setting and disabled it, let me see if it works with it disabled!


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  # 2363650 30-Nov-2019 17:02
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Hi a quick Google search finds it as a nat pass through option in advanced settings in wan settings, not in front of a pc currently to help further.

Cyril



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Wannabe Geek


  # 2363651 30-Nov-2019 17:08
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Can't thank you enough! my 6 hour troubleshooting process has finally come to an end! THANKS!


 
 
 
 


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  # 2363664 30-Nov-2019 18:08
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No worries that's Geekzone for you.

Cyril

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