Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

13 posts


Topic # 43021 15-Oct-2009 17:53
Send private message

Hi all

I have a background in electronic security installations but am currently looking at installing IP phone systems. having not ever installed a phone system before, are there any places I can get some basic training on the basics of IP phone systems?

What are the better ones to install for the small business areas?

I would be looking at new installations as aposed to existing system upgrades etc.......within reason.

Have a basic working knowlegde off IP, enough to setup a small network, remote connections, linking hardware sites together over IP etc etc.

....Just green on the old phone system side of things such as what is the norm etc. I keep getting told they are easy enough to pick up.......but will beleive it once im doing it!

I'm not asking for a step by step how too, just a bit of direction in which I should take..

Thanks for your time.

Create new topic
25593 posts

Uber Geek
+1 received by user: 5368

Biddle Corp

  Reply # 264140 15-Oct-2009 20:13
Send private message

Anybody who says it's "easy" to be honest is full of spin. They're the sorts of people who give VoIP a bad name by going around installing systems that simply don't work well - something there are plenty of. Like the web design business 10 years ago people think VoIP is easy. It's not.

I'd start by understanding the basics of how an analogue PBX works before you even start thinking about VoIP. With no knowledge of the basic requirements you'll simply fall over before you're walking. Understand exactly what PBX features are required by businesses and what aren't. No two are the same.

Be prepared to spend hours and hours playing with things and leaning how things work. Develop a good understanding of SIP and try and play with as many VoIP devices as you can. All are different. After you've learnt about SIP you'll have to learn about some security issues of SIP and how to overcome them. If you don't your system can and will be compromised. Learn a bit more about networking in general including QoS, VPN's, VLAN's and traffic shaping. Learn about the pros and cons of all the different IP PBX solutions out there. No single solution is perfect for everything.

I've been playing with VoIP stuff now for well over 5 years and learn something new every day.

13 posts


  Reply # 264142 15-Oct-2009 20:50
Send private message

Excatly, short of working for someone and learning it, whats the best way....just buy and play? Are there any courses out there that cover the basics etc?

I've been installing security systems for nearly 14 - 15 yrs and always learning something new too, would the Panasonic systems be a good start? They are common as a common thing out there.

Appreciate your reply sbiddle, cheers


Infrastructure Geek
4043 posts

Uber Geek
+1 received by user: 193

Microsoft NZ

  Reply # 264149 15-Oct-2009 21:54
Send private message

as sbiddle suggested, learn an analog system first. you still need the basic grounding in telephony. even analog systems have a lot of features, routing and programming which are all skills that build towards VoIP skills. if you watch trademe or you could probably pick up a 2nd hand PBX for dirt cheap.

the cheapest way to start learning VoIP technologies at home would be to download a computer-based VoIP solution like Asterisk (linux) or 3CX (windows). no skills in lnux or windows? perhaps VoIP isnt for you... there arent too many phone systems that dont have a compuer based component any more so you really need to have some skills there too.

a progression from here might be to buy some physical devices - maybe an analog phone gateway and a SIP phone.

after mastering that, perhaps now you start looking at advanced gateways (ISDN Primary Rate), VoIP services available through the internet SIP Line, SIP Trunk etc.

Technical Evangelist
Microsoft NZ
Twitter: @nzregs

13 posts


  Reply # 264157 15-Oct-2009 22:21
Send private message

Cheers, as I thought, buy, play and learn, the wife will love that! She always says...."I wish I had buttons so you would play with me!"


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39

Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40

New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00

Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52

Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51

The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49

Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12

Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11

Why I'm not an early adopter
Posted 21-Nov-2017 10:39

Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06

Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30

Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26

UFB killer app: Speed
Posted 17-Nov-2017 17:01

The case for RSS — MacSparky
Posted 13-Nov-2017 14:35

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.