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1574 posts

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Topic # 80136 27-Mar-2011 11:59
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Hi there,

We have a bunch of LG-Nortel LIP-8012D IP phones at work, and on one of them it looks like (according to the call/number log) someone has accidentally pressed 1 too many times. Three times to be exact.

To dial out of the internal phone system you need to, of course, press 1. And then to dial for emergency you need to press 111 after that. What has happened here is the person has accidentally pressed 111 (not 1111), and the phone has gone a little nuts.
It doesn't appear to have dialed the emergency number (i.e. 1111), but the phone is now stuck saying Emergency STA No 700 on the LCD screen, and it is in a constant state of beeping.
The extension of the phone is 700, so I guess that's what the "No 700" means, and the "Emergency STA" maybe 'Emergency State'?

In any case, the phone just won't stop beeping with that message coming up.

If I take the receiver off the hook, it stops beeping and appears to work normally, but as soon as I put the receiver back on the hook, it starts beeping again with the same message on the LCD screen.

Interestingly, the phone can still make calls, and can receive calls, but it is relying on the ringtone from one of the other IP phones in the office to know that there is a call coming in (i.e. the phone in question won't ring because it is constantly beeping).
To clarify that, when someone rings the main office number, all of the IP phones in the office ring, and whomever is free takes the call on their internal line.

Does anyone have any experience with these phones, or types of phones?
How do I get this phone back to normal? Please help!!

Any help would be greatly appreciated!! :)
Thanks folks.

BTW, I hope this is the right forum area.

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44 posts

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  Reply # 456072 6-Apr-2011 19:32
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Afternoon,

I expect that you have fixed this by now (either working it out or destorying the phone!).
The following advice is assuming you are running LG iPECS system.
What is happening is the Alert on your attendent phone that the emergecy number has been dialed.

To reset this dial "565" from the attendent phone (the one making the noise).

If you need any more help feel free to email/PM me.



DISCLAIMER: I am a LG reseller based in Hamilton.



1574 posts

Uber Geek
+1 received by user: 11


  Reply # 456479 7-Apr-2011 17:01
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Thanks for your reply Laurence.

Yes, we did eventually sort it out. I think we did in fact use the 565 trick, although I think it might've been *565 or something.
Sorry, I should've posted that it was sorted.

At least they know not to dial 111 again, unless it's an emergency, in which case it should be 1-111. ;)

Incidentally, what happens when you actually dial 1-111 from these phones? Of course it will dial emergency services, but will it also start beeping like it did in this instance?

I've also heard the emergency services can essentially "take over you phone line" when they believe it to be necessary in an emergency. Is this true?

Again, thanks for your input.
It's great to be part of a community that is willing to help people out, even so long after my original post.

 
 
 
 


44 posts

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+1 received by user: 84


  Reply # 456511 7-Apr-2011 19:05
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Glad you got it working.

It might be *565 i can't remember off the top of my head.

What happens is that the call goes though as normal to the 111 call centre but an alert is raised on the attendent phone (by default, but can be changed) to let them know that there is trouble somewhere. This is to let reception know that there is a problem at extension xxx so there when the police/fire/medics arrive the reception/security can let them know where to go.
This is used more often when there is phones across quite a few buildings (i.e. a school).

The ipecs doesn't let a remote party take over a line unless that line is free. I don't know if 111 can remotely disconnect a line so they can ring it, i have never heard of that happening.
What it will do is disconnect any lines it has to make sure that the 111 call will go out. (you can program any numbers to do this, i.e. the alarm company).

If you've got any more questions then let me know.

Out if interest, what system do you have? The iPECS-50 with analogue/ISDN lines or SIP lines?

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