Unacceptable Service Levels with 2Talk

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#517478 6-Sep-2011 13:18

We dont allow it either but 111 is a closed system, There is no visible way for VOIP providers to update 111 location information and we've tried. We see it as a big issue but can't gain any traction on it

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

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DonGould

3892 posts

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#517480 6-Sep-2011 13:18

jjnz1:
But this service could save down time when getting a number ported as one could just divert the telecom local number to 2talk and use a disguised as 'telecom' 2talk number until the porting process has finished.

This is sort of how it's done in Australia. They use a combination of 0800 numbers and diverts to put the number where you want it until the porting process is complete.

How they deal with 111 I don't know.

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DonGould

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#517484 6-Sep-2011 13:25

Beccara: We dont allow it either but 111 is a closed system, There is no visible way for VOIP providers to update 111 location information and we've tried. We see it as a big issue but can't gain any traction on it

Yes I got the impression that it's a boys club to keep some features in the existing providers domains.

In my view, 111 provide a service. If they want me to provide location details of my ATAs then I'll be happy to help out, but the 111 operators deal with the problem my just asking where you are.

I get the impression that 111 don't trust CallerID any more anyway.

I agree with Mav that we do need to follow some standards as best we can and not get to carried away with cheap v's quality.

However, I live in a disaster zone currently and I can tell you there are much bigger fish to fry than 111 and addresses.

I'm more interested in seeing SMS messages get delivery notification turned back on.

As for Indian call centers. Well that's an issue for the Indian government to address. Currently I hear an Indian accent on the phone and I just play along (if I'm bored) or just hand up.

I agree with Mav that the integrity of our networks is failing. Is this going to result in people dealing with locals more and more? - people who they can meet just by dropping into their local office.

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maverick

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WorldxChange

#517485 6-Sep-2011 13:25

Beccara: We dont allow it either but 111 is a closed system, There is no visible way for VOIP providers to update 111 location information and we've tried. We see it as a big issue but can't gain any traction on it

There is a way and the code outlines this, have you looked at the requirements around this ?, this was started well over 4 years ago, WxC has been pretty heavily involved with participating in this since day 1,
Working Party MembersThe working party members are:

Telecom
TelstraClear
Vodafone
WorldxChange

http://www.tcf.org.nz/content/a21f526e-5f82-41fa-9aa8-4dd8538b6b7d.html

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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sbiddle

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#517490 6-Sep-2011 13:27

jjnz1:Yes the 111 thing is a bit wrong.

But this service could save down time when getting a number ported as one could just divert the telecom local number to 2talk and use a disguised as 'telecom' 2talk number until the porting process has finished.

Porting is a 60 minute process from the losing service provider to the gaining service provider. Why go to all the effort in doing this, especially since the inbound number can't be called anyway during the porting process?

DonGould

3892 posts

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#517491 6-Sep-2011 13:29

maverick: this was started well over 4 years ago,

ROFLMAO!

+64 3 348 7235 - 31 Acheson Ave, Mairehau, 8013

There you go. Put it in your databases guys.

4 years.

I'm waiting for the day that something happens here and Mr 3 has to call 111 and explain where he is. Good luck with that one.

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DonGould

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#517494 6-Sep-2011 13:31

sbiddle: Porting is a 60 minute process from the losing service provider to the gaining service provider. Why go to all the effort in doing this, especially since the inbound number can't be called anyway during the porting process?

I think the question comes about because porting isn't a 60 minute process.

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hairy1

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#517495 6-Sep-2011 13:31

sbiddle:
jjnz1:Yes the 111 thing is a bit wrong.

But this service could save down time when getting a number ported as one could just divert the telecom local number to 2talk and use a?disguised?as 'telecom' 2talk number until the porting process has finished.

Porting is a 60 minute process from the losing service provider to the gaining service provider. Why go to all the effort?in doing this, especially since the inbound number can't be called anyway during the porting process?

??????

Because with some providers it takes a week!

My views (except when I am looking out their windows) are not those of my employer.

maverick

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#517498 6-Sep-2011 13:32

DonGould:
maverick: this was started well over 4 years ago,

ROFLMAO!

+64 3 348 7235 - 31 Acheson Ave, Mairehau, 8013

There you go. Put it in your databases guys.

4 years.

I'm waiting for the day that something happens here and Mr 3 has to call 111 and explain where he is. Good luck with that one.

Your not our customer so sorry cant help sorry Don

, also the responsibility is yours to update the info, this is done through our viewbill system

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

DonGould

3892 posts

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#517501 6-Sep-2011 13:38

maverick: Your not our customer so sorry cant help sorry Don , also the responsibility is yours to update the info, this is done through our viewbill system

aa. I did try to be a customer

bb. wiewbill - cool. I will pass that on to anyone who I know is a customer.

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rphenix

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#517504 6-Sep-2011 13:44

DonGould:
maverick: this was started well over 4 years ago,

ROFLMAO!

+64 3 348 7235 - 31 Acheson Ave, Mairehau, 8013

There you go. Put it in your databases guys.

4 years.

I'm waiting for the day that something happens here and Mr 3 has to call 111 and explain where he is. Good luck with that one.

Identity fraudsters dream right there?

Beccara

1467 posts

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#517510 6-Sep-2011 13:53

maverick:
Beccara: We dont allow it either but 111 is a closed system, There is no visible way for VOIP providers to update 111 location information and we've tried. We see it as a big issue but can't gain any traction on it

There is a way and the code outlines this, have you looked at the requirements around this ?, this was started well over 4 years ago, WxC has been pretty heavily involved with participating in this since day 1,
Working Party MembersThe working party members are:
Telecom
TelstraClear
Vodafone
WorldxChange

http://www.tcf.org.nz/content/a21f526e-5f82-41fa-9aa8-4dd8538b6b7d.html

I have, the document points to something called the "National Location Register" which I can find no reference to outside of this document and nobody knows of such a register. It says that outside of an agreement between us and the ESO that this NLR is the default goto.

DonGould

3892 posts

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#517513 6-Sep-2011 13:55

rphenix:
DonGould: +64 3 348 7235 - 31 Acheson Ave, Mairehau, 8013

Identity fraudsters dream right there?

Getting silly... no more details there than on my web site, in my email signature, on www.whitepages.co.nz

If you're going to start on that, then let's chat about Facebook and Skype. My skype connection popped up the other day to remind me someone was having a birthday. Coupled with her address, her DOB and her name... pfft... that's all the info the bank normally asks me for before doing just about what ever I ask.

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sbiddle

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#517520 6-Sep-2011 14:06

DonGould:
sbiddle: Porting is a 60 minute process from the losing service provider to the gaining service provider. Why go to all the effort in doing this, especially since the inbound number can't be called anyway during the porting process?

I think the question comes about because porting isn't a 60 minute process.

My dealings with both VoIP and PSTN ports puts the figure at around 60 minutes on average between the number moving from the losing service provider to the gaining service provider. I obviously can't comment on the timeframes other providers may have. Mobile ports are also very efficient and take around an hour.

Beccara

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#517522 6-Sep-2011 14:09

While the port it's self may take 60min a number of people moving from PSTN to VOIP will be changing their phone over or cutting house wiring to plug into the VOIP box which increases the time from the clients perspective about how long a port takes

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