Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
568 posts

Ultimate Geek
+1 received by user: 4

Subscriber

  Reply # 614284 24-Apr-2012 12:41
Send private message

To be honest I didn't even get as far as signing up for deciding against it.

I initially used the web form to indicate I wanted a call-back during weekday mornings. So, Saturday night at 5pm I get a call (overseas call centre). Can't say I was impressed with that. The guy indicated that there would be a call back yesterday, didn't happen. I rang the 0508 number this morning and got the overseas call centre again. Heaps of background noise (sounded like a riot...), made it very hard to understand the poor guy on the phone, but then he was hardly helpful with the questions I had anyway. I said thanks and hung up.

Is there no decent call centre option, or even an NZ representative to call?

Lee








102 posts

Master Geek


  Reply # 614355 24-Apr-2012 14:52
Send private message

My experience with them could be classified as one of the worst. I signed up with TC on one Big Boys Toys occasion a few years ago, and nothing happened for 12 months, no email, no calls from them nada. Then the next BBT event came and I gave them another chance because I really want to try what they're offering (which was better than the other providers at the time), so I told the guy about what happened the year before. And he apologized and said it won't happen again. So I filled up everything, and waited and waited, rang them a few times only to be passed on from one person to another without actually answering my questions as to what is happening. Then I've never heard from them again. After 7 months, without warning or any contact they (TC) cut my internet and phone line off. So I called Telecom (my provider that time), and asked why, Telecom told me I'm with Telstra now. Now Telecom asked me to pay the termination fee because I just moved to them a month before. So I rang TC and told them I wasn't happy with what they did and demand they put me back to Telecom ASAP. A few days later I was back with Telecom and Telecom reversed the termination fee (good on them). And TC sent me a bill for the modem which I got from them 2 days after they disconnected me from Telecom. So we had a heated conversation regarding the charges, I told them I'll give them back their unopened modem and they refused and threatened me with debt collector's knocking on my door in the next few days. So they got me there, I said ok I'll pay, but I also wrote a letter to their boss, who in turn agreed to refund my payment, and to this day I did not bother getting that money back.

When we moved to South Island a TC guy came knocking on my office offering me good business deals, I smiled at him and I politely said "no thanks". Reading this kind of thread made me think I'm not alone. I thought I was singled out. Good luck with your dealings with them.

 
 
 
 


3872 posts

Uber Geek
+1 received by user: 159


  Reply # 614370 24-Apr-2012 15:32
Send private message

Ragnor:
cokemaster: @DonGould: Aren't you breaking rule 8 of your own rules regarding ISP's?


He needs another rule: Don't let hypocrisy get in the way of grandstanding. Tongue Out

Sarcasm aside, in reality if you want cable you have to use Telstraclear and cable has better upload then ADSL2+.

No doubt Don would be in favour of separation of Telstraclear into Retail and Network businesses and regulation of the cable network and forcing them to wholesale services to other ISP's at the price Telstraclear "Retail" pays.


From rule 8 - " if you can avoid it"

As for separation of TelstraClear, seems prudent.  In Australia all new non-wireless layer 1 providers have to provide a layer 2 service wholesale.

Think of the benefits...  great network with local support, and a way to bypass that proxy everyone hates so much, and you could use your choice of dns servers!







Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel unveils the 8th Gen Intel Core Processor family for desktop
Posted 25-Sep-2017 19:45


Chow brothers plan to invest NZ$100 million in technology
Posted 24-Sep-2017 16:24


Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.