Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


3100 posts

Uber Geek
+1 received by user: 578


  Reply # 635632 4-Jun-2012 19:56 Send private message

DoomlordVekk: This sort of crap makes me feel quite ashamed to work for TCL, to be completely frank.


Me too, which is why I'm so glad I don't work for them anymore :)

2605 posts

Uber Geek
+1 received by user: 1281

Subscriber

  Reply # 635941 5-Jun-2012 11:32 Send private message

Someone really does need to drag TCL's customer support into the 21st century. If it wasn't for Gary here at Geekzone, and Byron/Simcore over at ON3 providing great service, I'd probably have been jailed for flying to the philippines and blowing up a TCL call center by now.




Information wants to be free.
The Net interprets censorship as damage and routes around it.


 

 



566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 636144 5-Jun-2012 15:45 Send private message

Hi all - we have just issued statement to the media:

A story in The Dominion Post (2 June) that was repeated in a number of papers and online is misleading says TelstraClear.

The couple featured in the story have been TelstraClear customers for many years and have had a dial-up Internet service since 2005. In upgrading the customers’ TV to a digital service, the sales agent mentioned that they could take advantage of a package discount. This meant that if they wished to upgrade from dial-up to broadband they would get a discount. This offer was accepted.

The sales agent did not follow proper policy which states that, where the person appears to be frail elderly, and certainly where the customer is a resident of a retirement or care village, that the contract is left with them and they should be advised to seek the opinion of a family member before proceeding. This did not happen and appropriate action was taken by TelstraClear as soon as this was discovered.

We have also apologised for the difficulty that the customers’ daughter had in contacting us, and we are working to reduce wait times. One team of new customer help staff are already on the phones, and have more are being trained.


[Edited to fix spelling mistake.]

231 posts

Master Geek
+1 received by user: 1


  Reply # 636173 5-Jun-2012 16:31 Send private message

The mrs has just finished training at Telstraclear and started working on the phones for exisiting customers today, Ive been trying my hardest to teach her the little bits i know about TCL and also about the issues voiced here on Geekzone.

Hope this helps her be more of use to anyone that calls up, please dont go too hard on her because im sure il be the one hearing allll about it when she gets home.

As for the original topic they had dialup already? seems like a logical conclusion that they would own a computer whether or not he followed potocol?

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 636178 5-Jun-2012 16:39 Send private message

halfbaked: The mrs has just finished training at Telstraclear and started working on the phones for exisiting customers today, Ive been trying my hardest to teach her the little bits i know about TCL and also about the issues voiced here on Geekzone.

Hope this helps her be more of use to anyone that calls up, please dont go too hard on her because im sure il be the one hearing allll about it when she gets home.

As for the original topic they had dialup already? seems like a logical conclusion that they would own a computer whether or not he followed potocol?


Hi halfbaked. I hope the mrs enjoys it here, and I'm sure that she'll appreciate the support you're giving her.

The customers did have dial-up, and the reporter was told this on Wednesday, well before Monday's story ran. Even so, we have admitted that we could have done better and we are looking to see if any changes can be made to improve things (which, to be fair, the original story did quote us on).

But we also believe that crucial facts were ignored by the reporter, therefore readers would not have been able to make a fully informed decision on the issue.

Gary



3100 posts

Uber Geek
+1 received by user: 578


  Reply # 636199 5-Jun-2012 17:09 Send private message

halfbaked: The mrs has just finished training at Telstraclear and started working on the phones for exisiting customers today

Oh dear.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.