Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

446 posts

Ultimate Geek
+1 received by user: 72


Topic # 103439 7-Jun-2012 09:16
Send private message

In all fair ness this is a follow up as i posted about this problem a short while ago so for further info the web site that wouldent load was at 09:13am ThursdaY 7 June

Error Message:
The connection was reset, The connection to the server was reset while the page was loading.

But after 10 am this will work fine.

Create new topic

446 posts

Ultimate Geek
+1 received by user: 72


  Reply # 637144 7-Jun-2012 09:19
Send private message

Won't work from Internet Explorer, Firefox Or a different Computer
Forgot to mention on Cable In Christchurch

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

  Reply # 637149 7-Jun-2012 09:22
Send private message

trace route when it's failing?


446 posts

Ultimate Geek
+1 received by user: 72


  Reply # 637154 7-Jun-2012 09:27
Send private message

Tracing route to []
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms
  2     *        *        *     Request timed out.
  3    11 ms     9 ms     9 ms
  4    23 ms    26 ms    57 ms []
  5    25 ms    25 ms    23 ms []
  6    28 ms    24 ms    27 ms
  7    49 ms    52 ms   433 ms []
  8    51 ms    50 ms    49 ms []
  9   106 ms   103 ms   106 ms []
 10   153 ms     *      150 ms []
 11   157 ms   155 ms   156 ms []
 12   166 ms   165 ms   171 ms []
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

446 posts

Ultimate Geek
+1 received by user: 72


  Reply # 637164 7-Jun-2012 09:43
Send private message

As of 09:43am Thursday 7th the page is now loading and the trace route is still failing as i orignally posted

446 posts

Ultimate Geek
+1 received by user: 72


  Reply # 637372 7-Jun-2012 15:23
Send private message

Telstra Clear im looking for some feed back on this

566 posts

Ultimate Geek
+1 received by user: 2


  Reply # 637383 7-Jun-2012 15:33
Send private message

phantomdb: Telstra Clear im looking for some feed back on this

Hi phantomdb. As posted in other threads (see below) you need to log any issues if you want them investigated. The Austech Forums load fully and quickly for me, and no one else has reported your problem in the thread. Without an issue logged, and without good information we cannot investigate and resolve issues.

Cheers, Gary

Hi everyone.

A few weeks ago TelstraClear bought substantial extra international capacity for its network and most customers are noticing an improved Internet experience. Please remember that there are many factors that can impact on Internet speeds and you may not always notice a difference. Consumer NZ has a good backgrounder to this here:

Some customers, particularly those in the Bay of Plenty and parts of Waikato, Taranaki and Manawatu, were also being affected by congestion. Most of these have been addressed, although there is still work being done in some places.

If you are in other parts of the country and are experiencing slower speeds than you usually get please log this so that we can investigate. We cannot track a problem and resolve it if you do not provide us with good information. Please let us know what websites you are finding slow to load and what time you tried accessing them. The information we need includes:
  • The website and whether it’s HTTP or HTTPS
  • Day and time you tried accessing the website
  • The behaviour you observed (eg, very slow loading, only some parts loading etc)
  • Error messages your browser returned
  • Traceroute data if possible, or anything else that you think might help us find and resolve your issue
  • Result of the TelstraClear speed test at
You can log an issue by calling us on 0508 888 800 or online at (Under ‘Topic’ choose ‘Residential’, ‘HighSpeed Internet’, ‘HighSpeed Internet Fault’. You can attach documents from the form, so you can send us screenshots, logs etc. If you use this facility to log something you will then be able to log in to your account on Customer Zone and see your support history, associated reference numbers, your messages to us and the TelstraClear responses.

Please also keep a note of your ticket number and update us with other sites that you find are slow to load or do not load at all, or other behaviour that could help us isolate the issue. When you log an issue you will be given an email address that you can send this extra information to.

Note that the results of other speed test sites do not help us identify problems. This is because there are too many variables involved (as noted in the Consumer NZ backgrounder) for the results to have any meaning. For example, how many others are accessing that test site when you are, and the different servers and networks routes that can be causing bottlenecks between your machine and the speed test site.

Hope this is useful. Gary

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29

Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27

Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42

Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52

Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45

Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39

Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26

Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06

Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16

The latest mobile phones in perspective
Posted 9-Oct-2017 18:34

Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22

Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16

Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16

API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20

Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.