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127 posts

Master Geek
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Topic # 104431 18-Jun-2012 20:07
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Hi, I got a new sim thru work today and can't get mobile internet to work. I'm sure all the settings are correct, been over it several times. Handset is a GalaxyS i9000. My previous Vodafone sim and settings were all good, so I don't think its a phone issue. Any news is good news.

Cheers
















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2374 posts

Uber Geek
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  Reply # 642775 18-Jun-2012 20:12
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Helps if you say what your current settings are.

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  Reply # 642776 18-Jun-2012 20:14
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Was the connection migrated from Vodafone prepay to Telstraclear (MVNO) today?

 
 
 
 




127 posts

Master Geek
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  Reply # 642781 18-Jun-2012 20:23
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My current settings are exactly what is suggested for an I9000 on the TC website.


Not sure what MVNO is, but yeah I went from VF prepay to TC.

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  Reply # 643150 19-Jun-2012 13:06
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Tried this?

http://www.telstraclear.co.nz/residential/mobile/setup-my-mobile.cfm

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  Reply # 643160 19-Jun-2012 13:14
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tatbaird: My current settings are exactly what is suggested for an I9000 on the TC website.


Not sure what MVNO is, but yeah I went from VF prepay to TC.


Ok so if you went from Vodafone Prepay to TCL packet data will not work till the following morning about 2.30am

So data should be up and going today, If not PM me the mobile number and I will need to do a quick check

John

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  Reply # 643198 19-Jun-2012 14:16
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The mobile number in the PM is atill active on Vodafone Prepay not Telstraclear

John

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  Reply # 643280 19-Jun-2012 16:36
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The issue is not with the settings on your handset, You need to go back to Telstreclear and it's a 10 second fix,

Sorry I can't resolve it as you are not a Vodafone customer,

John

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Ultimate Geek
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TelstraClear

  Reply # 643285 19-Jun-2012 16:41
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Hi tatbaird,

If you PM me the mobile number and a contcat for you I'll ask the team to look into this one for you.

Cheers, Gary

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  Reply # 643291 19-Jun-2012 16:49
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TelstraClear: Hi tatbaird,

If you PM me the mobile number and a contcat for you I'll ask the team to look into this one for you.

Cheers, Gary


PM sent

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  Reply # 643680 20-Jun-2012 10:51
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johnr:
TelstraClear: Hi tatbaird,

If you PM me the mobile number and a contcat for you I'll ask the team to look into this one for you.

Cheers, Gary


PM sent


Thanks John - this should be sorted now.

Gary

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