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freitasm

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#10914 19-Dec-2006 11:43
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Wow... Great move!


Dear Customer,

Over the past year we have had staggering growth in broadband customer numbers on our Wellington InHome network. The rate of growth has exceeded even our most optimistic views of how popular our High Speed Internet services would become.

As a result of this growth, some Wellington and Kapiti customers on our 10 Mbps plans are receiving speeds that are lower than what we believe is acceptable.

We are working to implement new equipment that will address this issue, but this will not be resolved for all customers until late February.

To make up for this, we will automatically credit your account with $20 each month until the new equipment is installed. Until then you'll still get the same amount of traffic and your email won't be affected.


Thank you for your understanding - and thanks again for being a TelstraClear customer.

All the best for the holiday season.

The team at TelstraClear










 

 

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juha
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  #55852 19-Dec-2006 11:46
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TelstraClear gets the inaugural Geekzone Award for Best Public Relations Move?




bradstewart
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  #55853 19-Dec-2006 11:48
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Yeah it would seem that way. Have to say this really is an awesome move.

 
 
 
 


inane
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  #55854 19-Dec-2006 11:55
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is that per connection though?

but fantastic move nonetheless




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lchiu7
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  #55857 19-Dec-2006 12:08
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I upgraded to the 10Mbs plan about 2 weeks ago and it took me a long time talking to CSR to actually get the speed increase. While speed tests are real world, I managed to measure 9000Kbs download speed on a test which is pretty good.

Also downloading a file via BT the other day  (new adventures of Star Trek which are free and hosted via BT), I managed to get 650KB/sec and the entire 350Mb show came down in about 8 minutes!  That was certainly the fastest I have ever seen. alas the show wasn't that good with wooden acting and poor SFX. But one ep did have Walter Koenig in it so he must feel it's not a travesty of the Star Trek franchise.


Back on topic, I also got the e-mail so I am very pleased with the way they are treating their customers.  Now if only they could get more market share so they could lower their prices more


Larry




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


sbiddle
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  #55864 19-Dec-2006 13:05
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For all the bad press they have received there certainly are some parts of the business that do seem to care about their customers! TCL have acted on many of the comments that have been posted on Geekzone so it's good to see a company that definately seems to be changing it's ways. I'd hate to say it but Vodafone could learn a lot from TCL! TCL have the best network in the country, it's good to see that this is now turning into an asset for the company.

Thanks must go to the TCL luckers on here! :-)




inane
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  #55865 19-Dec-2006 13:13
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I have to admit that the cable part of TCL has always given me great service.

I had some issues with their dsl side (by proxy) - when trying to get a friend of mine set up.

but the cable side has always been great, and even the first level staff have been really helpful.




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tonyhughes
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  #55867 19-Dec-2006 13:42
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Good move from TCL!

I guess they calculated the cost, looked at the negative publicity around DSL speed issues, and decided not to get lumped in the same boat as all that.

Its a pity we dont see more of this sort of pro-activeness in acknowledging faults, not just with broadband, but with all services... (Sky, phone lines, mobile service etc)







 
 
 
 


freitasm

BDFL - Memuneh
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#56527 29-Dec-2006 10:27
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Hmmm. Just got the invoice for this month's services, and there's no $20 credit on the account...






 

 

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inane
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  #56528 29-Dec-2006 10:35
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I had the same thought.




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dm2000
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  #56529 29-Dec-2006 10:43
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Maybe the credit starts next month???Frown

ReaperZ
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  #56568 29-Dec-2006 20:13
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wish they could credit me for being disconnected ~400 times a month.. heres hoping tomorrow

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