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314 posts

Ultimate Geek
+1 received by user: 71


Topic # 110329 8-Oct-2012 10:24
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This is starting to get a little beyond a joke.

No doubt you've all seen the latest TCL promo
- Phone
- Broadband 60Gb for the 10Gb price
- Free wireless modem
- Free standard broadband connection

All for the small price of $82.00 a month, on a 12 month contract.

Ok, this is only for new HomePlan customers.

Meanwhile, customer's such as myself on the inHome network get.....Zip, zero, zilch, centre of a donut, nought, sweet...well, you get the idea.

Come on TCL, how about throwing you're existing customers a little love? Data cap increases maybe?

Honestly, at the moment the only things keeping me with TCL is the fact we've got so many different services running through the paradise.net.nz email addy (had this email for probably close to 8 years from back in the days of $10 for 150 hours of dialup) I haven't had a chance to make a list!!

Rant ends, for now.

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129 posts

Master Geek
+1 received by user: 16

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  Reply # 709529 30-Oct-2012 22:40
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Jermsie, respectfully, a phone rep is likely to knows as much about the product update/release lifecycle as an Islington based gnat knows about the bus timetable in Liverpool.

The guys and girls that have to forecast capacity requirements for the TCL networks, be it access or core can have a hard enough time prying info out of the product peeps.
As you may understand, it's quite commercially sensitive.




"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

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