Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




7 posts

Wannabe Geek


Topic # 111752 14-Nov-2012 00:12 Send private message

I've been with Telstra for years now never had any issues until recently. About 3 months ago signed up to 150gb warp speed and tbox and for the last few months each month I've have been over charged and charged for things that I don't even have. I've had to call each month to sort it out.

And to top it all off as of late YouTube has just been terrible can't watch anything without leaving it to buffer for ages.

Anyone else having issues?

I'm seriously considering changing ISP and T.V providers considering the price I pay I'm pretty dissatisfied with Telstra clear.

View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 720661 21-Nov-2012 11:24 Send private message

freitasm: I just don't think it's appropriate for one telco to comment on other telco's procedures, that's all.



Agree - especially when what is said is inaccurate :-) Please allow me to make it clear:

  • if there's a fault, please log it - we can't investigate it if you don't
  • if the fault's on our network we will fix it - customer service is our highest priority
  • if the fault's outside our network we will do what we reasonably can to help get it resolved for customers - customer service is our highest priority!
  • if you know that we know there's a fault, and you know that we're working on it, you don't have to log it again unless you think you have information that may help - we will fix it. Please expect that if you do log it, our faults team will step you through the faults diagnosis process anyway as they'd be remiss in making assumptions: we need good information to make sound decisions
  • if you're not sure it's the same fault, please log it - it's quite possible that it's unrelated and we need to determine this.

Isolating and resolving faults can range from the simple and obvious to the complex and multi-threaded, sometines involving multiple other organisations. We're proud of our network and we are dedicated to ensuring that it works as it should for the benefit of our customers, and we appreciate the input and assistance that we get from customers when we have issues and are working to resolve them. That's why we ask you to log faults and to provide as much info as you can to assist diagnosis.

'nuff said!

Cheers, Gary



View this topic in a long page with up to 500 replies per page Create new topic





Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59


Passive Optical Lan means fibre to the desktop
Posted 12-May-2017 17:09


Finalists Named for 2017 CIO Awards
Posted 11-May-2017 20:00


Exhibition to showcase digital artwork from across the globe
Posted 10-May-2017 18:54


Accelerate 2017 to focus on navigating disruption with a design thinking mindset
Posted 10-May-2017 18:49


James Pascoe Group switches to Rimini Street for support of SAP aplications
Posted 10-May-2017 18:40


Microsoft New Zealand introduces breakthrough employee family leave benefits
Posted 10-May-2017 18:37



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.