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Topic # 113618 22-Jan-2013 15:48 Send private message

When I originally signed up to use TelstraClear I remember there was a minimum period of usage (I think it was two years, but I'm not sure). Unfortunately I can't find my original paperwork and so I can't check on this. I've had a quick look at the TC Customer Zone but couldn't find anything there that told me this info.

Does anyone know where I can find this info online?  I need to know what my contract period is (i.e. how many months) and when it expires.

I am moving house soon and so need to decide if I stick with TelstraClear or look at other providers (probably Vodafone as I like their plans better).  I assume TC have a fee if you move house and want to keep them?

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BDFL - Memuneh
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  Reply # 748953 22-Jan-2013 16:08 Send private message

I've removed a request of account and personal information from a non-authenticated user.






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  Reply # 748956 22-Jan-2013 16:12 Send private message

I should maybe mention that I submitted request for this info via TC's Customer Care on 16/01/2013 but haven't received a reply yet (I did get a reply on 18/01/2013 saying that person couldn't help me and they were forwarding my request somewhere else, but I haven't heard anything since then). Maybe I should have just rung them up.

 

 



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  Reply # 748969 22-Jan-2013 16:28 Send private message

Just call and ask



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  Reply # 748970 22-Jan-2013 16:29 Send private message

johnr: Just call and ask


I was hoping to avoid that but I guess that's the fastest way.

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  Reply # 748980 22-Jan-2013 16:43 Send private message

^ As above just call and ask.

It's $60.39 to move house in or out of contract and have everything reconnected at the new place - usually

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  Reply # 749005 22-Jan-2013 17:38 Send private message

Maybe TC will match VF's pricing, as they are now owned by the same parent, which may make things easier for you as a customer.



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  Reply # 749010 22-Jan-2013 17:40 Send private message

mattwnz: Maybe TC will match VF's pricing, as they are now owned by the same parent, which may make things easier for you as a customer.


I was wondering that but I didn't think it very likely.  I was thinking that if I'm out of contract then I might just cancel with TC and sign up with VF.  TC say that it takes a minimum of two weeks to shift services when moving home, I wonder how long it takes to get connected with VF?

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  Reply # 749267 23-Jan-2013 08:25 Send private message

Hi Murray. If you call and talk to one of the team about your situation they will try and assist. If you can't call you can always send a message via Facebook or Twitter.

https://twitter.com/TelstraClearNZ

https://www.facebook.com/TelstraClear

Cheers, Gary



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  Reply # 749319 23-Jan-2013 09:27 Send private message

All sorted! A nice lady from TC rang me last night and told me that I'd come off my contract last July, and off the special rate I was on. She offered to put me back on the special rate if I agreed to another 12 month contract, which I've done.

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  Reply # 749346 23-Jan-2013 09:53 Send private message

TC don't seem awesome at calling you back. I submitted a request for a callback on their website yesterday, nothing yet. I don't want to call them, I can't be bothered with their hold times and help desk staff. Instead of upgrading to Warp Speed I think I'll just get fibre broadband through another provider with a reputation for better service.




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  Reply # 752540 29-Jan-2013 11:59 Send private message

MurrayM: All sorted! A nice lady from TC rang me last night and told me that I'd come off my contract last July, and off the special rate I was on. She offered to put me back on the special rate if I agreed to another 12 month contract, which I've done.


Awesome! Glad to hear it all worked out for you :D

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  Reply # 752543 29-Jan-2013 12:01 Send private message

timmmay: TC don't seem awesome at calling you back. I submitted a request for a callback on their website yesterday, nothing yet. I don't want to call them, I can't be bothered with their hold times and help desk staff. Instead of upgrading to Warp Speed I think I'll just get fibre broadband through another provider with a reputation for better service.


 

If you call the retail stores (one in chch 039826860 and one in welly 049203950 ) you'll probably get hold of someone if you really wanna talk to somebody :).

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  Reply # 752574 29-Jan-2013 12:20 Send private message

Baconeta:
timmmay: TC don't seem awesome at calling you back. I submitted a request for a callback on their website yesterday, nothing yet. I don't want to call them, I can't be bothered with their hold times and help desk staff. Instead of upgrading to Warp Speed I think I'll just get fibre broadband through another provider with a reputation for better service.


If you call the retail stores (one in chch 039826860 and one in welly 049203950 ) you'll probably get hold of someone if you really wanna talk to somebody :).


They did call me, it took two days but they got around to it eventually and answered all my questions.




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