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Topic # 114393 18-Feb-2013 16:36 Send private message

A truck brought down my cable from the street pole on sat and Telstra say I have to pay to have it reconnected.neighbor saw it happen but got no details.cable was dangerously low already.am I responsible .i have been a customer in wgtn for 12 years.if I have to pay I figure I will disconnect and go for another provider who offers ph and net and get sky separate.suggestions? Advice needed. Im in newtown Wellington

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  Reply # 765476 18-Feb-2013 22:17 Send private message

Not sure about the Telstraclear cable network but for the phone network Chorus don't charge you for reconnecting a downed line unless you specifically caused it.

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  Reply # 765603 19-Feb-2013 10:01 Send private message

Hi Jamus. Can you please PM with your account number and a contact name and number and I'll ask one of the team to look into this for you.

Cheers, Gary

 

 



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  Reply # 765710 19-Feb-2013 12:30 Send private message

if a company told me that i would tell them to get stuffed and change providers. the nerve of them!





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  Reply # 765718 19-Feb-2013 12:38 Send private message

hamish225, do you have anything to add or just rage?  Your answer is not helpful.





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  Reply # 765721 19-Feb-2013 12:42 Send private message

Where does the cable run and where did the cut occur - we know that its the feed to your house, but did the 'incident' occur on the roadway or on your property?

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  Reply # 765723 19-Feb-2013 12:44 Send private message

Hmm, wasn't there a thread recently about Chorus' announcement of more overhead services.....





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  Reply # 765744 19-Feb-2013 13:11 Send private message

The TC cable servicing our neighbours house has come off the pole twice due to high winds and landed across our lawn.  TC were dreadful to deal with to get it fixed (I posted a thread about it here a while ago) but the TC rep who replied previously in this thread sorted it out.  He's a good bloke.  Good luck.

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