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Fog



165 posts

Master Geek
+1 received by user: 1


Topic # 89437 2-Sep-2011 09:50 Send private message

I am finding the momentary breaks, when both picture and audio are lost, is becoming quite annoying. I am beginning to regret going from the old decoder to the t/box. Why is this a problem with the t/box.? Is anyone else experiencing this.? I wonder if this will be fixed in a future update.? I also wonder why all these many problems weren't fixed before the t/box was released for installation.?

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566 posts

Ultimate Geek
+1 received by user: 2

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TelstraClear

  Reply # 515548 2-Sep-2011 10:28 Send private message

Hi Fog,
can you email me your account number and contact number.
We can have this examined,
Thanks
Tim.

online.marketing@telstraclear.co.nz


Fog



165 posts

Master Geek
+1 received by user: 1


  Reply # 516431 4-Sep-2011 13:12 Send private message

TelstraClear: Hi Fog,
can you email me your account number and contact number.
We can have this examined,
Thanks
Tim.

online.marketing@telstraclear.co.nz

I have done so and look forward to hearing from you. Cheers.

 

 



Fog



165 posts

Master Geek
+1 received by user: 1


  Reply # 519048 9-Sep-2011 15:26 Send private message

TelstraClear: Hi Fog,
can you email me your account number and contact number.
We can have this examined,
Thanks
Tim.

online.marketing@telstraclear.co.nz



This email address appears to be incorrect as Postmaster could not deliver.?

73 posts

Master Geek


  Reply # 526031 27-Sep-2011 00:11 Send private message

I see this all the time. Some nights worse than others, some nights nothing happens at all. I've always written it off as issues at the head end.

Fog



165 posts

Master Geek
+1 received by user: 1


  Reply # 526064 27-Sep-2011 09:19 Send private message

nzlemming: I see this all the time. Some nights worse than others, some nights nothing happens at all. I've always written it off as issues at the head end.
It is a problem with the t/box. Had it again last night. If you replay the portion that was interrupted it will quite often replay correctly. It is most annoying. We never had this problem with the old Decoder.

Departed
9881 posts

Uber Geek
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Subscriber

  Reply # 526101 27-Sep-2011 10:48 Send private message

I had a brief period of pixelation and stutter during the Richard Hammond invisible world programme
It was for only a few seconds and cleared with out any intervention.




Mike
IT Management Consultant, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning,
We will remember them.

 

 


566 posts

Ultimate Geek
+1 received by user: 2

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TelstraClear

  Reply # 526124 27-Sep-2011 11:19 Send private message

Hi everyone,

Pixilation is often a channel/transmission issue and nothing to do with the T-Box. Digital broadcasters have a general global standard that allows for at least one instance of pixilation, stuttering or other transmission issue an hour. However, if you’re seeing this a lot, please let us know the channel, programme and time it occurred so we can raise this with the channel provider.

The ‘stuck frame flashing’ is a different and known issue and has been logged and forwarded to the European software developers for investigation. In the meantime, we apologise for the frustration and suggest these workarounds:
  • If in Live TV and behind ‘live’, briefly fast forward.
  • If in Live TV and caught up with Live TV, pause for a couple of seconds then press stop.
  • In watching a recording, press Stop and then select the recording again in the planner and select ‘Last Viewed’.
Gary

Fog



165 posts

Master Geek
+1 received by user: 1


  Reply # 526237 27-Sep-2011 15:06 Send private message

TelstraClear: Hi everyone,

Pixilation is often a channel/transmission issue and nothing to do with the T-Box. Gary
In that case it must be just coincidence that we never got it (or very rarely) with the old Decoder4, and now get it on a regular basis. I started to watch Channel 94 at 2.10pm today and had to turn it off as it not watchable.?

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