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540 posts

Ultimate Geek

# 107123 7-Aug-2012 21:49
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Tried via the windows update bubble, running windows update and downloading from

All failed.  Log extract is below - any help appreciated.

17.328: 2012/08/07 21:39:38.093 (local)
17.328: e:\f233283453ffec0db9fe5d\update\update.exe (version
17.453: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
17.468: Hotfix started with following command line:
17.515: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2
17.515: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2
17.625: CreateUserInterface: GetProcAddress for DefineInstallCustomUI failed: 0x7f
19.343: Return Value From IsMachineSafe = 0
19.343: IsMachineSafe returned 506628
19.343: Fist Condition in Prereq.IsMachineSafe.Section Failed
19.343: Condition Check for Line 1 of PreRequisite returned FALSE
19.359: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
19.359: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
19.531: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
19.531: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

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3410 posts

Uber Geek

  # 669322 7-Aug-2012 22:07
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Silly question.. opened the log file to see the prequisites?


It would however appear.. you are not alone.

Keyboard map/files missing issue.

1828 posts

Uber Geek
Inactive user

  # 669901 9-Aug-2012 06:16
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if you take a look on that page there is a couple of links to use to fix it namely the fixit buttons

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