Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




364 posts

Ultimate Geek


# 108721 4-Sep-2012 12:04
Send private message

Recently I discovered I was unable to access my Hotmail account.

Its says someone else has been using it so I tried resetting the password, but I no longer have my "trusted PC" (sold it long ago) and I couldn't remember my security question (a question I made too vague and back in the 90s I think).

I filled out the questionnaire as best I could and sent it to Microsoft several times over the last few weeks but got no reply other than a survey asking me to rate the quality of their response. I gave them the most negative (but polite) feedback as possible. No reply to that either.

I rarely use my Hotmail for actual email but it is linked to several services like my iTunes account so it would be nice to be able to recover it.

Any tips appreciated!

Create new topic
3980 posts

Uber Geek

Trusted

  # 681271 4-Sep-2012 12:11
Send private message

Try asking your question in the below forum. For couple of years now, hotmail has had the security feature where besides adding your pc as a 'trusted' one, you can also add a mobile phone number so in instance of a hacked/forgotten password/one off sign in from a internet cafe, you get texted a sms code on that mobile number.

http://answers.microsoft.com/en-us/windowslive/forum/hotmail?auth=1

edit - and oh, change all your hotmail linked services like itunes's registered email address to another email address before they get hacked too..




Do whatever you want to do man.

  

5200 posts

Uber Geek

Trusted
Microsoft

  # 681278 4-Sep-2012 12:18
Send private message

you can also contact me off the forum

 go to http://account.live.com/acsr and generate a ticket number (which happens if when you can’t pass validation.)

email me the ticket number and I can escalate this for you

 
 
 
 




364 posts

Ultimate Geek


  # 681286 4-Sep-2012 12:30
Send private message

Thanks guys, I posted my question here:
http://answers.microsoft.com/en-us/windowslive/forum/hotmail-wlsecurity/unable-to-recover-my-hacked-hotmail-account/7303b109-eced-4f5a-bdbc-1022abc198e7

Nathan, I'm not sure how the ticket number gets generated through that form page, it says MS will reply within 24 hours but I don't see anything else... well hopefully I can get it resolved through the MS Answers forum.

Good point Mr Gates, I definitely need to change my linked accounts! Today's mission ;)

446 posts

Ultimate Geek


  # 681309 4-Sep-2012 13:29
Send private message

I had the exact same, multiple attempts and no win. It allowed me to reset password but nothing else, so I just walked away from the account. I also had the feedback survey and gave constructive but thoroughly negative feedback.



364 posts

Ultimate Geek


  # 682865 7-Sep-2012 16:27
Send private message

Resolved. Thanks very much to anyone who may have had a hand in that :)

3980 posts

Uber Geek

Trusted

  # 682883 7-Sep-2012 17:28
Send private message

Good news. Go to Account security settings and add your mobile phone number there. Even if it gets hacked next time, they cannot remove your mobile phone number (which you use as a forget your password feature), without entering the confirmation code that your phone will receive.




Do whatever you want to do man.

  

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.