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Topic # 115400 24-Mar-2013 21:16
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Recently my home built computer has been rebooting itself during games such as the new Sim City and Anno 2070. I have replaced my graphics card with a GT 620 as my old card wasn't up to the graphics, but with the old card my PC was still rebooting.  I checked Event Viewer and the following was listed as critical -

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 24/03/2013 8:56:21 p.m.
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: ******
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-03-24T07:56:21.510352600Z" />
<EventRecordID>22567</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Soprano</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

This has happened after installing a new power supply today which is now a Corsair VS550 (550) watt compared to my old 460 watt. 

Any ideas on what could be causing this as its beyond annoying now 

Below are specs as per Speccy software if this is any use. All drivers are up to date too. 

Operating System
MS Windows 8 32-bit
CPU
AMD Athlon 64 X2 6000+ 46 °C
Windsor 90nm Technology
RAM
4.00 GB Dual-Channel DDR2 @ 334MHz (5-5-5-15)
Motherboard
Gigabyte Technology Co., Ltd. GA-MA770-DS3 (Socket M2) 29 °C
Graphics
L226WTP (1680x1050@60Hz)
Microsoft Basic Render Driver
NVIDIA GeForce GT 620
Hard Drives
488GB SAMSUNG SAMSUNG HD501LJ ATA Device (SATA) 24 °C
Optical Drives
ASUS DRW-2014L1T ATA Device
Audio
High Definition Audio Device



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  Reply # 786417 24-Mar-2013 21:17
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hows your fan and temps?



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  Reply # 786420 24-Mar-2013 21:20
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nathan: hows your fan and temps?


temps as above seem fine and all fans working normally 


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  Reply # 786438 24-Mar-2013 22:16

Its blue screening. You need to stop automatic reboot on blue screen from advance options. Then check the dump files under c:\windows\dump using a program called who crashed.



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  Reply # 786450 24-Mar-2013 22:34
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Oriphix: Its blue screening. You need to stop automatic reboot on blue screen from advance options. Then check the dump files under c:\windows\dump using a program called who crashed.


Can't find any dump files and don't have a minidump folder or any dump folder. Auto reboot is off already

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  Reply # 786478 25-Mar-2013 01:10
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Hmm so you've changed PSU and video card.. try checking for memory issues with memtest86+:
http://www.memtest.org/

Also are you sure the temps aren't getting too high under load? I'd test this with Prime95 (torture test) to load your CPU 100% at the same time Furmark to load yout GPU 100%, while monitoring temps.

Prime95:
http://www.mersenne.org/freesoft/

Furmark:
http://www.techspot.com/downloads/5462-furmark.html

Try CoreTemp, RealTemp or SpeedFan to monitor CPU temp
http://www.techpowerup.com/realtemp/
http://www.alcpu.com/CoreTemp/
http://www.almico.com/speedfan.php

If that's fine it's probably software or driver related, I'd backup and do a clean install TBH or if you can afford it.... get off that super old hardware and OS.

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  Reply # 786483 25-Mar-2013 05:53
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Sounds like cpu over heating.
Have you checked that the CPU fan is running ok and that you havent knocked it off when fitting the PSU or Video card?

When i was having over heating problems it didnt write to the event log, it just rebooted.

xpd

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  Reply # 786504 25-Mar-2013 09:14
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I agree with the overheating also, especially since its only doing it during games - only other thing is maybe DX in Windows 8 is having some issue but would usually expect to see something logged.




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  Reply # 786684 25-Mar-2013 14:43
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Try gaming with one stick of ram. Then try with the other stick of ram (alone) and see if it continues (heck ya might even won't to try them in diff mem slots...ya never know). As some other have suggested trying/running memtest. But I would run memtest...with one stick then the other.

Could be heat related --- Check heat sink and see if it is all full of dust. If not ..perhaps remove and reseat heat-sink.

I think the error is (pretty sure) <Keywords>0x8000000000000002</Keywords>.

This could also help (could be related to what xpd mentions about DX and win8) - http://answers.microsoft.com/en-us/windows/forum/windows_8-system/windows-8-error-0x8000000000000002/01a69852-f43b-4c7e-9c3c-a5aa02e30cd6



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  Reply # 786874 25-Mar-2013 19:56
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Memory works out fine. I ran Speedtest and Sim City at the same time. GPU went to 53c and Core to 51c. 
I believe these temps to be fine, unless someone begs to differ. 

Even did a system restore just in case it was something I downloaded,  but nope, the rebooting still exists and only when playing games. 



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  Reply # 786969 25-Mar-2013 23:26

it could be the graphics driver and something that the game that you are running doesn't like?
Have you tried to downgrade the driver? And what game is it?



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  Reply # 788232 27-Mar-2013 20:46
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Oriphix: it could be the graphics driver and something that the game that you are running doesn't like?
Have you tried to downgrade the driver? And what game is it?


The games it is rebooting on are Sim City (new version) and Anno 2070 

Haven't tried downgrading the graphics driver. 




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  Reply # 789674 30-Mar-2013 17:21
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semigeek:
Oriphix: it could be the graphics driver and something that the game that you are running doesn't like?
Have you tried to downgrade the driver? And what game is it?


The games it is rebooting on are Sim City (new version) and Anno 2070 

Haven't tried downgrading the graphics driver. 



Have downgraded the graphics driver, reseated every cable etc. But still getting reboots and only when playing games. 



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  Reply # 789822 31-Mar-2013 08:13
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Might want to consider a fresh format and install of Windows. Another option after the fresh install, would be to try the computer with a different hard drive in it ...with the os/games...etc on it (easiest would be to ghost it over from the drive you are using now). I can't see it being a HD issue...but ya never know.

If it continues after that...I'd be starting to think motherboard. If it does turn out to be the MB----Not sure when you bought the MB, but it seems to come with a 3 yr manufacturers warranty.



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  Reply # 789855 31-Mar-2013 10:20
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Azzura: Might want to consider a fresh format and install of Windows. Another option after the fresh install, would be to try the computer with a different hard drive in it ...with the os/games...etc on it (easiest would be to ghost it over from the drive you are using now). I can't see it being a HD issue...but ya never know.

If it continues after that...I'd be starting to think motherboard. If it does turn out to be the MB----Not sure when you bought the MB, but it seems to come with a 3 yr manufacturers warranty.


Have done the fresh install, have stress tested it with OCCT (no reboots) removed components one by one and tested and still reboots. Also have power settings on high performance.  I'm stumped,  but then it could be the motherboard, but it would be out of warranty now.  

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  Reply # 789863 31-Mar-2013 10:48
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You could always try flashing the BIOS with the latest release for the motherboard.

I once  had a motherboard which had the latest BIOS release installed, but this had been done several years back. I reflashed it with the same BIOS version and it performed much better. The BIOS must have become corrupted some how.

Of course, if you stuff up the BIOS flash your motherboard could be ruined, so there is some risk ... but its never happened to me.

Good luck!

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