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# 137911 13-Dec-2013 07:12
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hi folks,
ive just encountered an issue where my surface pro will not power on - was working fine last night and was cully charged. This morning it is completely unresponsive. Does anyone know who the service agent is in Christchurch (or do I take it back to the store where I got it ).

also, any idea what the turn around might be?  this being my primary device.

Regards
.




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BDFL - Memuneh
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  # 951511 13-Dec-2013 11:02
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Thanks,
ended up with the quickest fix ever.

After testing it at home, testing it at the office, going to the mall to the shop, checked it again, gave it to the store person who promptly switched it on and it worked just fine.





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  # 951580 13-Dec-2013 13:04
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Rotflmao




Swype on iOS is detrimental to accurate typing. Apologies in advance.


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  # 956206 22-Dec-2013 15:55
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freitasm: If it's under warranty then you take back to the store where you purchased it.




Just a little bit of info for anyone else who has warranty issues with surface; the retailer themselves cant actually do anything
MS have a strict policy regarding warranty on the surface that the customer must call the help desk, then they send out a courier bag for it.
I know not the normal way things go here in nz but that is the reply we got back from MS when we tried sending it away for the customer through our normal channels 




 The views expressed by me are not necessarily those of my employer


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  # 956218 22-Dec-2013 16:15
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hyperman:
freitasm: If it's under warranty then you take back to the store where you purchased it.




Just a little bit of info for anyone else who has warranty issues with surface; the retailer themselves cant actually do anything
MS have a strict policy regarding warranty on the surface that the customer must call the help desk, then they send out a courier bag for it.
I know not the normal way things go here in nz but that is the reply we got back from MS when we tried sending it away for the customer through our normal channels 
 

Although Microsoft likes to think that's the way it works...Consumers have a right under CGA to get the retailer to solve your issues.  If you bought an apple from the supermarket, and it contained a worm, I don't think it would be acceptable for them to tell you to go to take the apple back to the orchard.

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  # 956220 22-Dec-2013 16:22
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hyperman:
freitasm: If it's under warranty then you take back to the store where you purchased it.




Just a little bit of info for anyone else who has warranty issues with surface; the retailer themselves cant actually do anything
MS have a strict policy regarding warranty on the surface that the customer must call the help desk, then they send out a courier bag for it.
I know not the normal way things go here in nz but that is the reply we got back from MS when we tried sending it away for the customer through our normal channels 


No the retailer is responsible to do the hard yards not the consumer, I suggest you read the CGA

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  # 956226 22-Dec-2013 16:36
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johnr:
hyperman:
freitasm: If it's under warranty then you take back to the store where you purchased it.




Just a little bit of info for anyone else who has warranty issues with surface; the retailer themselves cant actually do anything
MS have a strict policy regarding warranty on the surface that the customer must call the help desk, then they send out a courier bag for it.
I know not the normal way things go here in nz but that is the reply we got back from MS when we tried sending it away for the customer through our normal channels 


No the retailer is responsible to do the hard yards not the consumer, I suggest you read the CGA


I know the CGA rather well John, Problem here is we met all our obligations for the customer and were still rejected by MS NZ!!!!!!!

In a lot of cases (especially technical ones) it makes sense for the customer to deal directly with the Repair agent (even though this is frowned appon) as all we end up been is middle men passing on third had info




 The views expressed by me are not necessarily those of my employer


BDFL - Memuneh
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  # 956296 22-Dec-2013 20:10
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hyperman:
johnr:
hyperman:
freitasm: If it's under warranty then you take back to the store where you purchased it.




Just a little bit of info for anyone else who has warranty issues with surface; the retailer themselves cant actually do anything
MS have a strict policy regarding warranty on the surface that the customer must call the help desk, then they send out a courier bag for it.
I know not the normal way things go here in nz but that is the reply we got back from MS when we tried sending it away for the customer through our normal channels 


No the retailer is responsible to do the hard yards not the consumer, I suggest you read the CGA


I know the CGA rather well John, Problem here is we met all our obligations for the customer and were still rejected by MS NZ!!!!!!!

In a lot of cases (especially technical ones) it makes sense for the customer to deal directly with the Repair agent (even though this is frowned appon) as all we end up been is middle men passing on third had info


Sure. But the problem is that consumers don't have to go around and around and around. The law is clear: the retailer is the first point of call. If you take back and the retailer says "Microsoft won't accept from us, you have to call" then turn around and tell them to call.

It is not your problem as a consumers that one company thinks they can be different. Suppliers and retailers cannot contract out of the CGA.









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