Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5
14995 posts

Uber Geek

Trusted
Subscriber

  # 1069721 20-Jun-2014 08:42
Send private message

There are instructions at various places on the net on how to download the upgrade ISO. It's a bit of a hack but give that a go. I was hoping to find it on a torrent site (note: downloading an update is/should be a legal use of a torrent) but couldn't spot it when I did a quick search.

3280 posts

Uber Geek


  # 1069737 20-Jun-2014 09:16
Send private message

CYaBro: Did anyone ever come up with a solution to this problem?

We've had a heap of machines in the workshop in the last few weeks that all refuse to complete the download of Windows 8.1 in the store.
All showing the exact same error and all failing at the same point of 50% during the download, the same as the OP.

Most of these machines have been brand new out of the box, including Sony, Acer, Lenovo & Toshiba.
A mixture of laptops, desktops and all-in-ones and all different specs so don't appear to have anything in common other than none of them will get Windows 8.1 from the store.

We've tried everything we've been able to find online on this problem but nothing has worked.
This includes making sure no AV software installed, netsh command lines, taking ownership of a certain folder under the ProgramData tree, clean booting Windows, and lots of other things that I can't remember right now.
Luckily we have nice fast fibre connection so having to start the download again every time to test hasn't taken too long each time, but with all the machines we've had we've probably tried to install Windows 8.1 at least 40-50 times in the last few weeks!

One machine we did have the problem on got left running on the bench for a few hours without anyone touching it and it started the updated itself and it worked!  However we've tried this again and none of the other machines have done this. :(

What the heck is going on Microsoft???

We've had to resort to wiping the brand new machines and loading Windows 8.1 from scratch but this is a lot of extra work that shouldn't be necessary.

 

 

Have heard of a few lenovo devices doing this also, including the odd windows tablet around the workshop

 

 

Most the guys found they need to ignore the windows update for a bit and ensure they patch not only the current OS updates on but also the latest device drivers and support software updates for the OEM bloat to get it going?!?!?!

 

 

Madness. Unless it does some sort of a probe before install for compatibility and finds half the preloaded ones are not signed so spits an error or similar.

 
 
 
 




1369 posts

Uber Geek


  # 1071231 20-Jun-2014 18:41
Send private message

I suspect that the resolution is to give Microsoft Tech support a call and report the issue.   It would be nice to have some MS folks keeping an eye on this thread and helping to resolve the issue, as it seems it is an ongoing one.





Software Engineer

 


1878 posts

Uber Geek


  # 1071256 20-Jun-2014 19:04
Send private message

... Who will download the 8.1 ISO and install fresh. Just do it yourself.

40 posts

Geek


  # 1071258 20-Jun-2014 19:06
Send private message

Oddly the user called me a few days ago in my case and its just fixed itself. No idea how but it just magically was ready to begin with 8.1 one morning about a week after I tried to update it.

So it updated itself, after 3-4 attempts.

I haven't seen the machine yet but I may look at the event logs.

2922 posts

Uber Geek

Trusted

  # 1071293 20-Jun-2014 20:52
Send private message

I tried using Microsoft Support where you chat to someone, wanted $99 from me to fix it
no thanks....

1878 posts

Uber Geek


  # 1071503 21-Jun-2014 10:42
Send private message

Sounds like you got duped. They do not charge for windows update issues. This is an upgrade but will be covered. You have to accept that there may be a charge as part of their script but accepting this doesn't mean you're obliged to pay as they will confirm should they need paid support. See my post on the previous page - perhaps they found a virus on your pc?

 
 
 
 


2922 posts

Uber Geek

Trusted

  # 1071845 21-Jun-2014 18:50
Send private message

I didn't give them the chance to look.

I got there in the end and upgraded to Windows 8.1, this process worked for me:

1. Open Command Prompt with Admin rights
2. run: SFC /scannow
3. run: Dism /Online /Cleanup-Image /RestoreHealth
4. run wsreset
5. Go into the Windows Store and select the Windows 8.1 upgrade

1678 posts

Uber Geek


  # 1081473 5-Jul-2014 14:57
Send private message

Looks like the end might be in sight for this problem...http://m.winsupersite.com/windows-8/microsoft-works-get-windows-8rt-users-updated-81



Edit: from a friend of mine's newsletter:

You can update to Windows 8.1 now with new fixed program
Back on April 8th, 2014, Microsoft released Windows 8.1 to the public for
free download as an upgrade to Windows 8. A number of users were unable to
grab the update at that time - and since - because of a problem which locked
them in an update failed cycle. Microsoft's newest solution to this comes in
a Windows 8 and Windows RT Pilot Program.
http://www.slashgear.com/update-to-windows-8-1-now-with-new-fixed-program-02336217/
an alternate article on the same subject
http://www.myce.com/news/microsoft-still-trying-to-get-users-updated-to-8-1-72152/

7 posts

Wannabe Geek


  # 1096608 27-Jul-2014 14:11
Send private message

I have the same exact issue.  Here is my experience to date:

Went to the Microsoft Support site and opted for online support.  Got a tech who ran some diagnostics, including the wsreset, sfc/scannow, and DISM, and even had me re-install my Windows 8 from scratch and try the download with a different Microsoft account.

 

Did that, no luck. Assigned me a ticket to escalate the problem to Tier 2.

Here's where things got interesting.

Tier 2 tech missed the first 7 callback appointments over 3 days which had me waiting a total of 14 hours for someone to contact me about the issue.

I called the Microsoft help line and was eventually passed to someone who claimed to be the supervisor of Tier 2 support, by the name of Jan-Michael Nubla who told me that all Tier 2 support agents had gone home for the day and there was no one who could help me.  I later learned this was a complete lie - Tier 2 techs are on staff 24 hours a day.

So if you have this problem, prepare to waste a ton of time, be lied to about callbacks and even direct lies to you face, and still I have no resolution to the problem.

Microsoft gets a massive "F" for support on this.

 

I'll update if and when I have any resolution on this issue.

 

The machine being updated is a bog-standard HP Compaq 8710p laptop with 64-bit Windows 8 Pro.  It is a clean install, not an upgrade of the prior Windows 7 operating system.

1878 posts

Uber Geek


  # 1096636 27-Jul-2014 15:23
Send private message

Koatanga: I have the same exact issue.  Here is my experience to date:

Went to the Microsoft Support site and opted for online support.  Got a tech who ran some diagnostics, including the wsreset, sfc/scannow, and DISM, and even had me re-install my Windows 8 from scratch [snip]

Microsoft gets a massive "F" for support on this. I'll update if and when I have any resolution on this issue. The machine being updated is a bog-standard HP Compaq 8710p laptop with 64-bit Windows 8 Pro.  It is a clean install, not an upgrade of the prior Windows 7 operating system.
can you clarify this?  they had you re-install windows 8 and not 8.1?

dude, install from an 8.1 iso as per my posts above

7 posts

Wannabe Geek


  # 1096643 27-Jul-2014 15:38
Send private message

That requires a product key for 8.1, which I don't have.

 

And yes, they had me reinstall 8, apply all the updates, then go to the windows store and try again.  Failed again.

3142 posts

Uber Geek

Subscriber

  # 1096797 27-Jul-2014 22:08
Send private message

Koatanga: That requires a product key for 8.1, which I don't have.
And yes, they had me reinstall 8, apply all the updates, then go to the windows store and try again.  Failed again.


Use one of these generic windows 8.1 keys during the install:

- Windows 8.1: 334NH-RXG76-64THK-C7CKG-D3VPT
- Windows 8.1 Pro: XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB

Then once 8.1 is installed activate it with your own key.

7 posts

Wannabe Geek


  # 1096800 27-Jul-2014 22:48
Send private message

I managed to talk to a tech finally.  He downloaded the 8.1 install files and did a fresh install, so pretty much exactly what you said.  I did find that afterward I could not activate it with my own key because my key is a Windows 8 key, not an 8.1 key.  However, I was able to activate it through the phone activation process once I talked to a rep.

 

So after 2 days of trying to work it out myself, one day of a Microsoft service agent diagnosing, and 3 days of waiting for a Tier 2 support agent, the problem is finally resolved.

1878 posts

Uber Geek


  # 1096801 27-Jul-2014 22:52
Send private message

he has pro

http://blogs.technet.com/b/canitpro/archive/2014/04/08/step-by-step-completing-a-clean-windows-8-1-install-with-a-windows-8-key.aspx


edit ... i see you've now resolved it. gw

Koatanga: I managed to talk to a tech finally.  He downloaded the 8.1 install files and did a fresh install, so pretty much exactly what you said.  I did find that afterward I could not activate it with my own key because my key is a Windows 8 key, not an 8.1 key.  However, I was able to activate it through the phone activation process once I talked to a rep. So after 2 days of trying to work it out myself, one day of a Microsoft service agent diagnosing, and 3 days of waiting for a Tier 2 support agent, the problem is finally resolved.
... should'a just read these past few pages :p

1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel expands 10th Gen Intel Core Mobile processor family
Posted 23-Aug-2019 10:22


Digital innovation drives new investment provider
Posted 23-Aug-2019 08:29


Catalyst Cloud becomes a Kubernetes Certified Service Provider (KCSP)
Posted 23-Aug-2019 08:21


New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.