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CYaBro: Did anyone ever come up with a solution to this problem?
We've had a heap of machines in the workshop in the last few weeks that all refuse to complete the download of Windows 8.1 in the store.
All showing the exact same error and all failing at the same point of 50% during the download, the same as the OP.
Most of these machines have been brand new out of the box, including Sony, Acer, Lenovo & Toshiba.
A mixture of laptops, desktops and all-in-ones and all different specs so don't appear to have anything in common other than none of them will get Windows 8.1 from the store.
We've tried everything we've been able to find online on this problem but nothing has worked.
This includes making sure no AV software installed, netsh command lines, taking ownership of a certain folder under the ProgramData tree, clean booting Windows, and lots of other things that I can't remember right now.
Luckily we have nice fast fibre connection so having to start the download again every time to test hasn't taken too long each time, but with all the machines we've had we've probably tried to install Windows 8.1 at least 40-50 times in the last few weeks!
One machine we did have the problem on got left running on the bench for a few hours without anyone touching it and it started the updated itself and it worked! However we've tried this again and none of the other machines have done this. :(
What the heck is going on Microsoft???
We've had to resort to wiping the brand new machines and loading Windows 8.1 from scratch but this is a lot of extra work that shouldn't be necessary.
Have heard of a few lenovo devices doing this also, including the odd windows tablet around the workshop
Most the guys found they need to ignore the windows update for a bit and ensure they patch not only the current OS updates on but also the latest device drivers and support software updates for the OEM bloat to get it going?!?!?!
Madness. Unless it does some sort of a probe before install for compatibility and finds half the preloaded ones are not signed so spits an error or similar.
Software Engineer
(the practice of real science, engineering and management)
Did that, no luck. Assigned me a ticket to escalate the problem to Tier 2.
I'll update if and when I have any resolution on this issue.
The machine being updated is a bog-standard HP Compaq 8710p laptop with 64-bit Windows 8 Pro. It is a clean install, not an upgrade of the prior Windows 7 operating system.
Koatanga: I have the same exact issue. Here is my experience to date:can you clarify this? they had you re-install windows 8 and not 8.1?
Went to the Microsoft Support site and opted for online support. Got a tech who ran some diagnostics, including the wsreset, sfc/scannow, and DISM, and even had me re-install my Windows 8 from scratch [snip]
Microsoft gets a massive "F" for support on this. I'll update if and when I have any resolution on this issue. The machine being updated is a bog-standard HP Compaq 8710p laptop with 64-bit Windows 8 Pro. It is a clean install, not an upgrade of the prior Windows 7 operating system.
And yes, they had me reinstall 8, apply all the updates, then go to the windows store and try again. Failed again.
Koatanga: That requires a product key for 8.1, which I don't have.
And yes, they had me reinstall 8, apply all the updates, then go to the windows store and try again. Failed again.
So after 2 days of trying to work it out myself, one day of a Microsoft service agent diagnosing, and 3 days of waiting for a Tier 2 support agent, the problem is finally resolved.
Koatanga: I managed to talk to a tech finally. He downloaded the 8.1 install files and did a fresh install, so pretty much exactly what you said. I did find that afterward I could not activate it with my own key because my key is a Windows 8 key, not an 8.1 key. However, I was able to activate it through the phone activation process once I talked to a rep. So after 2 days of trying to work it out myself, one day of a Microsoft service agent diagnosing, and 3 days of waiting for a Tier 2 support agent, the problem is finally resolved.... should'a just read these past few pages :p
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