Updating to Windows 8.1 Update fails with 0x80240031

Forums › Microsoft Windows › Updating to Windows 8.1 Update fails with 0x80240031

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20 posts

Geek
+1 received by user: 2

# 1097138 28-Jul-2014 14:43

Any progress on this in terms of upgrading to 8.1? I have a weeks old Lenovo that someone has brought in and after trying all suggestions, still no go.
I haven't been able to download an ISO, as the generic key posted on this thread seems to be blocked, and the PC in question is an OEM preinstall, so the Windows 8 key doesn't work.
Perhaps I've been lucky in that I've upgraded quite a few other Windows 8 PCs with no issue, but it's still frustrating there's no official administrative install like for previous service packs, which is essentially what this is.
I don't want to do a clean install if I can avoid it, as it will mean reinstalling all software and configuring stuff again.

MadEngineer

1854 posts

Uber Geek
+1 received by user: 548

# 1097237 28-Jul-2014 16:56

*facepalm*

Instructions are on the previous page - the update can make things dirty ... see the URL in my post, or:

http://lmgtfy.com/?q=Install+windows+8.1+with+8+key

Gilco2

1508 posts

Uber Geek
+1 received by user: 127

Subscriber

# 1101711 4-Aug-2014 14:03

did anyone get a sure fire fix for this. After an update corrupted I tried Linux but find overall still prefer Windows. However if I cant find a fix I will have to switch to Linux. I am not spending $300 odd on a new Windows 8.1 pro disk.
I clean installed Windows 7 then installed Windows 8 pro Upgrade and thankfully it activated properly. Have installed all driver updates and Windows updates. It comes up with this error. I have now spent 4 days solid trying to upgrade to 8.1 and always get this error. I have tried all the suggestions i have found using google and still no go.
Someone mentioned Downloading Windows 8.1 clean install with a key then use your own Windows 8 key to activate. The only ones I can find are pirate so wont go down that route. So been going around in circles and getting no where fast. Hence why want to see if anyone did find fail safe fix

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

zebis

39 posts

Geek
+1 received by user: 1

# 1101911 4-Aug-2014 17:50

Hi Gilco2,

How annoying this error is still ongoing. A customer I was looking after had the same issue, I tried 3 times to update it and didn't manage to, then magically 2 weeks later it updated itself.

The only other thing I was going to try, was pickup the PC and try it on the fibre connection at work. Maybe a reboot of your router and re-try at 2am could work, or attempting the update somewhere else / different ISP.
I'd be pretty disappointed if this ended up working. Is the windows update handled by Background Intelligent Transfer Service?

Seems a long shot I know, but I have seen perfectly fresh clean machines not upgrade.

Koatanga

7 posts

Wannabe Geek

# 1102203 4-Aug-2014 22:27

Gilco2: did anyone get a sure fire fix for this. After an update corrupted I tried Linux but find overall still prefer Windows. However if I cant find a fix I will have to switch to Linux. I am not spending $300 odd on a new Windows 8.1 pro disk.
I clean installed Windows 7 then installed Windows 8 pro Upgrade and thankfully it activated properly. Have installed all driver updates and Windows updates. It comes up with this error. I have now spent 4 days solid trying to upgrade to 8.1 and always get this error. I have tried all the suggestions i have found using google and still no go.
Someone mentioned Downloading Windows 8.1 clean install with a key then use your own Windows 8 key to activate. The only ones I can find are pirate so wont go down that route. So been going around in circles and getting no where fast. Hence why want to see if anyone did find fail safe fix

You can download Windows 8.1 from Microsoft by using this site http://windows.microsoft.com/en-NZ/windows-8/upgrade-product-key-only. Follow the instructions given previously with regard to downloading version 8 to 1% then cancelling and downloading 8.1. It will be treated as a resume of the previous download and code the 8.1 download to your Windows 8 key.

MadEngineer

1854 posts

Uber Geek
+1 received by user: 548

# 1102282 5-Aug-2014 00:07

lock this thread imho

same answer and same question keeps being rinsed + repeated

Gilco2

1508 posts

Uber Geek
+1 received by user: 127

Subscriber

# 1102292 5-Aug-2014 06:34

zebis: Hi Gilco2,

How annoying this error is still ongoing. A customer I was looking after had the same issue, I tried 3 times to update it and didn't manage to, then magically 2 weeks later it updated itself.

The only other thing I was going to try, was pickup the PC and try it on the fibre connection at work. Maybe a reboot of your router and re-try at 2am could work, or attempting the update somewhere else / different ISP.
I'd be pretty disappointed if this ended up working. Is the windows update handled by Background Intelligent Transfer Service?

Seems a long shot I know, but I have seen perfectly fresh clean machines not upgrade.

Thanks. Unfortunately that hasnt worked either.

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

Gilco2

1508 posts

Uber Geek
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# 1102293 5-Aug-2014 06:37

Koatanga:
Gilco2: did anyone get a sure fire fix for this. After an update corrupted I tried Linux but find overall still prefer Windows. However if I cant find a fix I will have to switch to Linux. I am not spending $300 odd on a new Windows 8.1 pro disk.
I clean installed Windows 7 then installed Windows 8 pro Upgrade and thankfully it activated properly. Have installed all driver updates and Windows updates. It comes up with this error. I have now spent 4 days solid trying to upgrade to 8.1 and always get this error. I have tried all the suggestions i have found using google and still no go.
Someone mentioned Downloading Windows 8.1 clean install with a key then use your own Windows 8 key to activate. The only ones I can find are pirate so wont go down that route. So been going around in circles and getting no where fast. Hence why want to see if anyone did find fail safe fix

You can download Windows 8.1 from Microsoft by using this site http://windows.microsoft.com/en-NZ/windows-8/upgrade-product-key-only. Follow the instructions given previously with regard to downloading version 8 to 1% then cancelling and downloading 8.1. It will be treated as a resume of the previous download and code the 8.1 download to your Windows 8 key.

Thank you. I will try that later. Will be busy today. I have tried every suggestion in this thread and google. Thank you for the link as for some reason I never found it with google.

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

Koatanga

7 posts

Wannabe Geek

# 1102324 5-Aug-2014 08:41

MadEngineer: lock this thread imho

same answer and same question keeps being rinsed + repeated

As someone who has been through the painful process of this, I don't mind being bothered about it if it helps someone else not to have to waste 3 days waiting for Microsoft callbacks that don't happen. It's difficult to find current threads with decent information about this process and fix.

The answer may be the same, but merely keeping it fresh in the search engines has some value.

Gilco2

1508 posts

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# 1102821 5-Aug-2014 19:38

MadEngineer: lock this thread imho

same answer and same question keeps being rinsed + repeated

That would be fine if they worked. Not really much point giving same answers that dont work as still not fixed.

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

Gilco2

1508 posts

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+1 received by user: 127

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# 1102823 5-Aug-2014 19:43

Koatanga:
Gilco2: did anyone get a sure fire fix for this. After an update corrupted I tried Linux but find overall still prefer Windows. However if I cant find a fix I will have to switch to Linux. I am not spending $300 odd on a new Windows 8.1 pro disk.
I clean installed Windows 7 then installed Windows 8 pro Upgrade and thankfully it activated properly. Have installed all driver updates and Windows updates. It comes up with this error. I have now spent 4 days solid trying to upgrade to 8.1 and always get this error. I have tried all the suggestions i have found using google and still no go.
Someone mentioned Downloading Windows 8.1 clean install with a key then use your own Windows 8 key to activate. The only ones I can find are pirate so wont go down that route. So been going around in circles and getting no where fast. Hence why want to see if anyone did find fail safe fix

You can download Windows 8.1 from Microsoft by using this site http://windows.microsoft.com/en-NZ/windows-8/upgrade-product-key-only. Follow the instructions given previously with regard to downloading version 8 to 1% then cancelling and downloading 8.1. It will be treated as a resume of the previous download and code the 8.1 download to your Windows 8 key.

Thank you for your help but that didnt work either.
So I am down to only 3 options.
1 Abandon Windows and switch to Linux or Apple.
2. Buy Full new Windows 8.1 and start anew.
3. Clean install Windows 7 then upgrade to Windows 8 then try again to upgrade to 8.1.

So after trying Linux and still prefer Windows, I will clean install Windows 7 but only install network driver then upgrade to Windows 8. All possible solutions given here and finding on internet fail to work.

Again thank you for taking the time to help

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

Koatanga

7 posts

Wannabe Geek

# 1102847 5-Aug-2014 20:20

Gilco2: Thank you for your help but that didnt work either.
So I am down to only 3 options.
1 Abandon Windows and switch to Linux or Apple.
2. Buy Full new Windows 8.1 and start anew.
3. Clean install Windows 7 then upgrade to Windows 8 then try again to upgrade to 8.1.

So after trying Linux and still prefer Windows, I will clean install Windows 7 but only install network driver then upgrade to Windows 8. All possible solutions given here and finding on internet fail to work.

Again thank you for taking the time to help

Is there any particular reason you can't contact Microsoft support? As you are entitled to the 8.1 upgrade, they will help you for free, although it may take a bit of time for them to get to you.

Also, it's kind of difficult to help if you don't say what the issue was. I have no idea what step of the process failed, or even if you followed the steps correctly. Did you Quit the download or kill it? I believe Quitting it will remove the download cookie, whereas killing it should allow the download to resume with the same cookie.

Gilco2

1508 posts

Uber Geek
+1 received by user: 127

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# 1102871 5-Aug-2014 20:34

Koatanga:
Gilco2: Thank you for your help but that didnt work either.
So I am down to only 3 options.
1 Abandon Windows and switch to Linux or Apple.
2. Buy Full new Windows 8.1 and start anew.
3. Clean install Windows 7 then upgrade to Windows 8 then try again to upgrade to 8.1.

So after trying Linux and still prefer Windows, I will clean install Windows 7 but only install network driver then upgrade to Windows 8. All possible solutions given here and finding on internet fail to work.

Again thank you for taking the time to help

Is there any particular reason you can't contact Microsoft support? As you are entitled to the 8.1 upgrade, they will help you for free, although it may take a bit of time for them to get to you. Also, it's kind of difficult to help if you don't say what the issue was. I have no idea what step of the process failed, or even if you followed the steps correctly. Did you Quit the download or kill it? I believe Quitting it will remove the download cookie, whereas killing it should allow the download to resume with the same cookie.

I havent rung Microsoft Support this time. In the past I have ended up with foreigners who I just cant understand the accent. Have just had another look in event viewer and only ones are DHCP- client event 1001 error 0x79

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

Koatanga

7 posts

Wannabe Geek

# 1102877 5-Aug-2014 20:38

Gilco2: I havent rung Microsoft Support this time. In the past I have ended up with foreigners who I just cant understand the accent. Have just had another look in event viewer and only ones are DHCP- client event 1001 error 0x79

Well, ring them since it's free.

MadEngineer

1854 posts

Uber Geek
+1 received by user: 548

# 1103599 6-Aug-2014 19:57

Gilco2:
MadEngineer: lock this thread imho

same answer and same question keeps being rinsed + repeated
That would be fine if they worked. Not really much point giving same answers that dont work as still not fixed.

they work if you follow instructions. tell us what part of downloading an 8.1 iso is failing for you. there are at least three different methods of achieving this posted here already.

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