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1365 posts

Uber Geek


# 141075 28-Feb-2014 15:54
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Hi Folks,


 I am trying to login to Skype (6.0.13.104) for desktop using my Microsoft Account but unfortunately it just sits on the sign in screen for a few minutes and then tells me "Sorry didn't recognise your sign in details"   I can login using my nonMS Skype account just fine.

Doing a network trace I can see that Skype is connecting to the live login system and appears to pull some data back (dob, gender etc.) before returning the error above.

Anyone have any ideas on how to fix this?
 




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15020 posts

Uber Geek


  # 996497 28-Feb-2014 16:13
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Have you emailed their support , as they should know what is happening.

28108 posts

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  # 996513 28-Feb-2014 16:43
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Always fails for me the first attempt and works the second.



 
 
 
 




1365 posts

Uber Geek


  # 996562 28-Feb-2014 18:10
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I got a little further with it - tried on another machine connected to a different network, this time I was able to connect with the Microsoft Account and link it.

Since I could log in using a standard Skype account on the original network, it means that the Microsoft authentication service is using some ports which are not enabled in the firewall. I could login to my Microsoft account using the browser, so the question is - what additional ports is Skype using for the login using a Microsoft Account.




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