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61 posts

Master Geek


Topic # 151240 18-Aug-2014 21:25
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Hi

I am after some help, I have a friend that is with telecom and gets 40gb a month with their broadband. their wireless is password protected and only shows as having their computer and tablet connected to the modem.

Most months they will use a maximum of around 20gb. last month they exceeded the 40gb looking at their usage history it shows usually of using approx. 1gb upload usage and 20gb download usage. But last month they used 28gb upload and 13.6gb download. so last month they used a hell of a lot more upload that download for some reason.

I did a little bit of research into this and downloaded an application called Currports. it shows as having a lot of processes for google chrome for some reason.

Any help of where this upload usage is going would be much appreciated.

I have taken some screenshots and put them in a word document but can only upload images on here I think.


PLEASE HELP

Thanks,

Taylor


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Ultimate Geek
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  Reply # 1110873 18-Aug-2014 22:10
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Check for any p2p apps like spotify




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Master Geek


  Reply # 1110877 18-Aug-2014 22:15
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Negative, no p2p software

 
 
 
 


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  Reply # 1110884 18-Aug-2014 22:35
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What version of Windows ?
Run a full virus scan as well as MalwareBytes Antimalware.
Install a network/bandwidth monitor to ensure it is that machine causing the data. (http://www.softperfect.com/products/networx/)

Google Chrome does run multiple processes when its in use, thats normal.






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Master Geek


  Reply # 1110899 18-Aug-2014 22:53
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It is windows 7

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BigPipe

  Reply # 1110905 18-Aug-2014 23:27
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anybody in the house use iTunes/iCloud.

another common culprit for 'unknown' large upload volumes is use of iCloud to sync photo libraries




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Master Geek


  Reply # 1110907 18-Aug-2014 23:31
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No that's not used either

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  Reply # 1110934 19-Aug-2014 00:44
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cant spark tell you at which times it was used? and to what...




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  Reply # 1110948 19-Aug-2014 02:53
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Check for Dropbox on the tablet. Some come with them. Check for Dropbox on the PC. MS windows wouldn't have reason for P2P in vanilla form of course. Spotify uses nothing at all usually. I have never seen ANY P2P come from my client.




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  Reply # 1110949 19-Aug-2014 03:21
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TimA: Check for Dropbox on the tablet. Some come with them. Check for Dropbox on the PC. MS windows wouldn't have reason for P2P in vanilla form of course. Spotify uses nothing at all usually. I have never seen ANY P2P come from my client.


Spotify is P2P based, Watch the connections when streaming something popular, you will hit a bunch of clients.

I found in my experience it "seeds" next to nothing.. but there are plenty of cases out there where people were going through gigs a day in it seeding.


@OP, ild check theres not a large email trying to send which is timing out and trying again constantly.



As for google chrome, its designed to be very threaded. each tab, each addon, is often another thread, have a look at chrome://memory-redirect/ it should give you a good idea of what the browser is currently doing. Shift + Excape (or tools -> Task Manger) will show you which process is currently using the Network, and how heavy too.




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Master Geek


  Reply # 1110985 19-Aug-2014 07:23
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Okay thanks, no spotify. But how would Dropbox use so much on the tablet only have a handful of photos

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  Reply # 1111012 19-Aug-2014 08:12
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Disable Dropbox anyway and see if the data use stops. If it does, then bingo, Dropbox has some issue - reinstall it.





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  Reply # 1111015 19-Aug-2014 08:15
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Check the tablet's traffic monitor to see if it is the culprit, most recent tablets should at least be able to show their total data usage and which app(s) it was. But it sounds like someone is seeding torrents. Any games being played that use a torrent-based patcher?




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  Reply # 1111017 19-Aug-2014 08:21
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+1 for hio77's suggestion. In my experience, the most common culprit for unexpected high upload is someone trying to send an email with a massive attachment, and said email getting stuck in the Outbox in a perpetual 'send' state. Boom, massive chunks of data gone. :(






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Master Geek


  Reply # 1111037 19-Aug-2014 08:35
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Okay thanks will have a look into it tonight, and no games or file sharing have ever been done on this PC thanks

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  Reply # 1111072 19-Aug-2014 09:22
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Sounds like a stuck upload, either an email, a photo being synced, dropbox etc,

It is repeatidly failing and retrying,

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