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363 posts

Ultimate Geek
+1 received by user: 7


Topic # 160533 10-Jan-2015 14:43
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Hi all,

My laptop shut off the other night, because I forgot to turn the switch on at the wall when it was plugged in (doh!).  Now my Sound icon is gone from the taskbar :(

I restarted and it still didn't re-appear.  After checking my System Icon settings, I saw that it was greyed out and stuck on 'Off' ;

https://i.imgur.com/obOy6Ah.jpg

After going on Google and YouTube, I found this video that brought it back; https://www.youtube.com/watch?v=RbyOyl_J-YY

A
fter shutting the laptop down again though, it didn't re-appear.  Any ideas what keeps causing this?   It's quite frustrating :(

Thanks for reading this.




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4963 posts

Uber Geek
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  Reply # 1211592 10-Jan-2015 15:13
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what OS?



363 posts

Ultimate Geek
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  Reply # 1211600 10-Jan-2015 15:29
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Win7 Home Premium Ver 6.1, 64bit




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Uber Geek
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  Reply # 1211604 10-Jan-2015 15:49
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Do you actually still have sound?

If it's greyed out it tells me that there is a problem with the hardware or the associated drivers, start by looking in device manager and see what it says for you under sound video and game controllers




363 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1211605 10-Jan-2015 15:53
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Yes I still have sound, and can increase/decrease the volume using the Keyboard and the sound control panel.

I went into device manager but no yellow exclamation marks are anywhere, so the drivers are still good.

https://i.imgur.com/zjec5T0.jpg




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Uber Geek
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  Reply # 1211608 10-Jan-2015 16:26
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does anything happen if you restart Audiosrv - the Windows Audio service

services.msc



363 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1211618 10-Jan-2015 17:07
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Thanks very much Nathan!  I restarted that service, then restarted the computer, and the Icon has returned!   It's also no longer greyed out in the System Icons settings box.




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