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7 posts

Wannabe Geek

# 177435 2-Aug-2015 19:03
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On the off-chance that someone in Microsoft customer service might read this:

After my speakers failed, apparently because of a new audio driver, I booked a service call from Microsoft for 5:45 Sunday evening. The call came promptly and a recorded message instructed me to press 1 to accept the call. I did so, long and hard, but the system couldn't hear the key tone. I got two call-backs, and the same thing happened. After the last one, the recorded voice said (approximately) "If you still want an answer, call ..." and cut off.

I then dialled the Microsoft help service number 0800 800 004. After three-quarters of an hour listening to "Thank you for waiting. We will be with you shortly" I hung up.

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5147 posts

Uber Geek


  # 1357255 2-Aug-2015 19:49
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how did you initiate the call?

7 posts

Wannabe Geek

  # 1357271 2-Aug-2015 20:00
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Ask Microsoft Answer Desk

Schedule a call


5147 posts

Uber Geek


  # 1357292 2-Aug-2015 20:33
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thx I will pass that on. this service is new with Windows 10 so maybe some teething problems

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Uber Geek


  # 1357301 2-Aug-2015 20:45
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Can't blame them for the delays answering though...

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