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348 posts

Ultimate Geek

  # 1363547 12-Aug-2015 11:34
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gzt: Random suggestion try enabling the 'administrator' user and using that for the install.

but also you cannot know the USB is valid until it works on another machine.

I got the USB from a trusted friend who works as a sysadmin for a big company here, and who's used the same stick to update several machines. He's intrigued by its failure, and wants to come have a look. laughing

I'd point out also that not all USB install sources are created equal - language, "bitness" (32/64bit), and home vs pro are the three variables that you have to supply when building an install ISO using the media creation tool. If the image on the USB was configured to install an EN-NZ, 64 bit, Pro copy of Win 10, then you're not going to be able to use it to upgrade an EN-NZ 32 bit Windows 8 Home machine for example. 

ALL three have to match exactly. 

Having said that however, when I had created a 32 bit install key mistakenly, and tried to upgrade my 64 bit windows 8.1 laptop with it, I got an actual error message, rather than a silent crash...

I'd suggest building your own install usb, after double checking the bitness, the OS type (pro/home) and the system language for the laptop you're trying to upgrade.

Thanks for your detailed response. I am aware of the issues you raise and in the other threads I reference in the initial post made it clear that I have been unable to create my own install media, which is why I have followed the suggestion made by several commenters and borrowed one.

Ok fair enough. Any chance your mate will help you further by downloading re-creating the media for you then, having confirmed the language/bitness/edition of your current install?

208 posts

Master Geek

  # 1363576 12-Aug-2015 11:49
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I would like to thank everyone for your generosity in sharing your time and expertise to try to find a solution to my install issues. It's been very helpful, and I've learned a lot. I've also decided to concede defeat and do a clean reinstall of the original OS on both machines before upgrading to 10. As tedious and time-consuming as this will be, the upside is that it's given me the excuse I needed to buy a new external HD. Every cloud has a (local) silver lining? smile

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