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The email offering it should tell you the expiry date somewhere near the top. Mine was a bit confusing though, because I first got one in July saying it expired on 29 June, then got another with the subject line "UPDATE: Action required – Important changes to storage limits" with an apology for the previous email and an updated date of 10 August.
It also took me a couple of tries to claim it - first time I tried it error-ed while going through the payment step then kept showing me a different error when I retried. So I left it a couple of days and tried again and it went through OK.
I must admit the whole process didn't strike me as particularly smooth... but I did get there in the end :)
EDIT: As above, try calling their support. That would have been my next step if it didn't work - Microsoft support has always been top notch in the past when I've needed it.
nathan: Call support 0800 800 004
Thank you
sidefx:
The email offering it should tell you the expiry date somewhere near the top. Mine was a bit confusing though, because I first got one in July saying it expired on 29 June, then got another with the subject line "UPDATE: Action required – Important changes to storage limits" with an apology for the previous email and an updated date of 10 August.
It also took me a couple of tries to claim it - first time I tried it error-ed while going through the payment step then kept showing me a different error when I retried. So I left it a couple of days and tried again and it went through OK.
I must admit the whole process didn't strike me as particularly smooth... but I did get there in the end :)
EDIT: As above, try calling their support. That would have been my next step if it didn't work - Microsoft support has always been top notch in the past when I've needed it.
I double checked all the emails again this morning and although the expiration date of storage limits is very clear I don't see anything saying the 365+1TB offer expires before the 27th June. Yes I also got the email correcting the August 10th date and three others/
Before you did the claim did the offer actually show anywhere e.g. in onedrive ?
Anyhow I'll try MS support number provided by Nathan. I assumed MS support is for paying customers !
I'll update later today
ok finally sorted
you don't see the free offer until you add the usual costed product offering to your basket and then see the cost of 0.00
The positives
The not so goods
In summary good support but the process to uptake the offer was poor
Update
Received another email from MS today about the imminent [COB] downgrade of onedrive storage
Finally this time the link takes one to the MS store with 365 personal showing in cart at NZ$0.00
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