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333 posts

Ultimate Geek
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Topic # 198782 22-Jul-2016 11:05
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Hi

 

We have an issue with a Toshiba es347csl network printer.

 

We have two drivers set up one for colour and one for black and white.

 

The default driver is black and white. But the colour driver keeps wanting to be the default.

 

The Toshiba service tech actually came out and reinstalled the printer drivers because one driver kept disappearing after we upgraded from Windows 7 to windows 10 and we now have two drivers again, one for colour and one for B&W

 

But the default printer is still not staying on the black driver

 

In the printer settings on windows 10 the option for let windows manage my default printer is turned off.

 

Any suggestions would be great, thanks

 

 

 

 


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BDFL - Memuneh
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  Reply # 1596757 22-Jul-2016 11:37
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Strange. Most printers will install ONE driver and you select B/W or colour output on the print dialog settings (or printer properties if you want to change defaults).

 

If that's not how this printer work, I'd really consider changing to a printer with a better user experience.





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  Reply # 1596796 22-Jul-2016 12:50
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I've seen the two driver approach before on networked printers in a few workplaces.  Quicker than going into printer properties.

 

I've set up a Imaje labeller with a dozen different drivers (one per product) to make it easy for users to select the right label.

 

If the ability to designate default printer in unavailable. That sounds like an admin/group policy issue.





Mike

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  Reply # 1596870 22-Jul-2016 13:43
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Was this an upgrade from Win7 to Win10, or a fresh re-image to Windows 10 ?

 

Win 7 to Win 10 upgrades tend to have weird issues like this - not all, but can sometimes throw curve balls like this.

 

Does this happen ONLY with the Toshiba driver, or does it affect other drivers, if you install multiple print queues for one printer ?

 

 





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JWR

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  Reply # 1596872 22-Jul-2016 13:54

freitasm:

 

Strange. Most printers will install ONE driver and you select B/W or colour output on the print dialog settings (or printer properties if you want to change defaults).

 

If that's not how this printer work, I'd really consider changing to a printer with a better user experience.

 

 

 

 

I can see some sense in that approach.

 

In a work environment, you probably don't want people printing colour as the default.

 

Separate drivers makes it easier to control use of colour.


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  Reply # 1596876 22-Jul-2016 14:14
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I've come across this with a label printer setting itself to default in the same circumstances and changing the driver fixed the issue, could be worth seeing if there is an updated driver or perhaps a pcl universal driver to try.


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  Reply # 1596881 22-Jul-2016 14:29
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I assume the colour and b/w printers are named slightly different, so make a batch file that runs RUNDLL32 PRINTUI.DLL,PrintUIEntry /y /n "<BWPrinterName>" and add to the windows startup?





Speedtest

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  Reply # 1596893 22-Jul-2016 14:59
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At my work place we have around 300 odd staff computers (half mac, quarter windows 7, quarter windows 10 and a couple of windows 10) with about 30 printers (no idea really but a lot).

 

We have the two driver thing at work with toshiba printers and neither the BW release or the C release printer drivers work with windows 10 so that those of us that have upgraded to windows 10 need to directly install the drivers of the printer that we want to use.  The BWrelease and Crelease drivers allow us to print to a queue and we can release it from any printer.  If we have the printer driver installed we then go through the print menu to select colour.

 

This probably didn't help.


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  Reply # 1596903 22-Jul-2016 15:24
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MikeAqua:

 

I've seen the two driver approach before on networked printers in a few workplaces.  Quicker than going into printer properties.

 

I've set up a Imaje labeller with a dozen different drivers (one per product) to make it easy for users to select the right label.

 

If the ability to designate default printer in unavailable. That sounds like an admin/group policy issue.

 

 

I would accept it but it seems this is not a workplace setup, mainly because of this part of the OP: "The Toshiba service tech actually came out and reinstalled the printer drivers..."





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  Reply # 1596957 22-Jul-2016 15:58
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I had this at work.  From memory  I had to tell the default apps which was the default printer.  I'll see if I can still find the info

 

Edit.  Found it http://winaero.com/blog/how-to-stop-windows-10-from-changing-the-default-printer/





Regards,

Old3eyes




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  Reply # 1597931 25-Jul-2016 09:26
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Hi

 

Thanks for those suggestions

 

I'll try the batch file

 

Yes the machine is an upgrade from Win7 pro to win 10. We had to do that because MYOB are not supporting Accountants Office on Win 7 after December

 

We have another Toshiba printer Estudio 305 on a different pc which I came in this morning to find the default has changed to the Webex document loader.

 

The Toshiba guy also checked the driver settings last week and said they were ok

 

I've made sure the setting for last remembered printer is off.

 

So that's not the issue. We do have an OKI on another pc and that seems ok.

 

We like to have two drivers the default one for black and white printing and the other for colour.

 

Yes they are renamed differently. Maybe the batch file will work

 

The printers are leased from Copiers Direct (BDL) on a five year contract.

 

Print drivers are deemed a PC issue by BDL and not part of the maintenance contract. We are not impressed with having to pay Toshiba $150.00 per hour and the problem still isn't fixed.

 

 




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Ultimate Geek
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  Reply # 1600812 29-Jul-2016 14:19
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I haven't tried the batch file but we don't turn off the pc.

 

I had another thought that the black ink is low so perhaps its defaulting to colour for that reason?

 

Does that sound logical?

 

Thanks

 

 




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Ultimate Geek
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  Reply # 1602201 1-Aug-2016 13:05
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found the problem,

 

The default printers are changing on all machines when I remote into them with RDP.

 

That's the issue.

 

Now to fix it?

 

 

 

 


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  Reply # 1603615 3-Aug-2016 14:33
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Try turning off Printers in the Resources tab

 





My thoughts are no longer my own and is probably representative of our media-controlled government




333 posts

Ultimate Geek
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  Reply # 1604956 5-Aug-2016 12:09
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Hi

 

Thanks but now we can't select the redirected local printer.

 

 

 

Is there another way?

 

Ford

 

 

 

 


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