Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Fat bottom Trump
9942 posts

Uber Geek
+1 received by user: 4785

Subscriber

# 208289 5-Feb-2017 11:04
Send private message

For Windows experts who enjoy a challenging puzzle, and have nothing better to do, I have run into something that is very minor, but is slowly driving me crazy, as these things do.

 

I run Win 7 Home premium on my main computer as a matter of preference. I use Windows Live Mail (Essentials 2012) for popmail (and no, I don’t want to switch to Thunderbird or another option). I have my email viewer set to text only. In Live Mail you can switch this to HTML by pressing Alt-Shift-H.

 

This works fine on my old computer but I am changing to a slightly faster one with the same software set-up and I can’t get it to work on that one. It is a head-scratcher. I have gone through everything I can think of that might affect this, without result. I have checked the keyboard setting in Regions and Languages to make sure the keys are not doing anything weird. I have checked the scancode map in the Registry editor to make sure no keys have been reassigned. I have checked that I do not have any other memory-resident software running that would affect this. The accelerator keys all seem to work normally in Live Mail. So do the other hot keys. Pressing Alt-Shift in combination with every other function works normally. The only thing that doesn’t work is Alt-Shift H, but this does work correctly on the other computer.

 

I have used a tester to check the keypresses and something strange occurs that I do not understand. On the computer that works, I get a key down code of 72 when I press Alt-Shift H. This is correct as it is the key code for the H key. Yet on the computer that doesn’t work, this does not happen. When I press Alt-Shift H I get no key down at all, though I do get a normal key up. If I press H on its own, I do get the key down code. Alt-H also works. So does Shift-H. Just not Alt-Shift H. Somehow when Alt-Shift are pressed together, the H key no longer works. Yet it works normally with every other possible combination. Alt-Shift also works normally with every other key.

 

Does anyone have any idea what could be going on here? I certainly don’t.

 

 





I reject your reality and substitute my own. - Adam Savage
 


Filter this topic showing only the reply marked as answer Create new topic
931 posts

Ultimate Geek
+1 received by user: 195

Trusted

  # 1715702 5-Feb-2017 12:43
Send private message

For me, the first question would be; which Alt key do you use?

 

Seeing that you like keyboard shortcuts,I'm going to guess that you use the RHS 'Alt' key, because now you can do the combo with one and? If that is the case, is your rhs 'Alt' key just and 'Alt' key? Or is it an 'Alt Gr' key? AFAIK, the 'Alt Gr' key is there to make typing of letters like é, ä, ô etc easier. 

 

Try using lhs Alt + rhs Shift + H.

 

 





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.




Fat bottom Trump
9942 posts

Uber Geek
+1 received by user: 4785

Subscriber

  # 1715730 5-Feb-2017 13:16
Send private message

Hi, thanks for the reply. Nothing seems to make any difference at all. I have tried every possible combination (just did it again to make sure), either shift key, either alt key, both together, all together. H works. Alt-H works. Shift-H works. But Alt+Shift prevents H from working. Both left and right keys.

 

The keyboard I am currently using is a cheap USB job, but this keyboard works fine on my other computer, as explained above. So I don't see how the keyboard can be the problem. On one computer when I hold down the Alt and Shift keys together, the H key generates a keycode. On the other computer, it doesn't. There has to be a reason for this but I am tearing my hair out trying to figure what it is. I even just tried the virtual keyboard, with the same result: Alt-Shift H = nothing. Go figure.

 

It is not tied to the application either. The same thing happens whether I try it with Live Mail or whether I use an on-line keyboard tester. It has to be something in Windows but I sure don't know what. It only happens with this one key. Everything else works fine.

 

  





I reject your reality and substitute my own. - Adam Savage
 


 
 
 
 


22064 posts

Uber Geek
+1 received by user: 4683

Trusted
Subscriber

  # 1715734 5-Feb-2017 13:21
Send private message

Try it in safe mode, you might have some bloatware on the PC that is intercepting the keypress to activate some graphics overclocking or something. That was a cause of a previous missing keypresses problem I had on a machine.





Richard rich.ms



Fat bottom Trump
9942 posts

Uber Geek
+1 received by user: 4785

Subscriber

  # 1715748 5-Feb-2017 13:48
Send private message

That's a good idea. Why don't I think of these things? 

 

I just tried it but my tests were inconclusive. I was using Live Mail and an on-line keyboard test to check this. Neither would work in safe mode. I tried activating a Windows help menu with the H key to see what it would do. Pressing H, Shift-H, Alt-H and Shift-Alt H all brought up the menu. When I rebooted in normal mode only Alt-H worked on the menu. Not sure what that tells me. I have to think about it some more. I did look before at running processes and I took out a couple of things that I thought might have an effect. I don't know what all the remaining processes do but I don't see anything obvious that would cause this.

 

 

 

 





I reject your reality and substitute my own. - Adam Savage
 


429 posts

Ultimate Geek
+1 received by user: 224

Trusted

  # 1715768 5-Feb-2017 15:08
Send private message

Do you have the ability to try another keyboard on the new computer? It would be good to be able to either elminate the old KB or not. i realise that you have somewhat done this by using the online/on-screen keyboard, but I still think it would be worth a go.



Fat bottom Trump
9942 posts

Uber Geek
+1 received by user: 4785

Subscriber

  # 1715771 5-Feb-2017 15:26
Send private message

Just to make it interesting, I plugged in an old PS2 keyboard I have. It didn't make a difference.

 

 





I reject your reality and substitute my own. - Adam Savage
 


gzt

10707 posts

Uber Geek
+1 received by user: 1760


  # 1715900 5-Feb-2017 23:50
Send private message

Same on both machines check version, but which browser?

gzt

10707 posts

Uber Geek
+1 received by user: 1760


  # 1715902 5-Feb-2017 23:56
Send private message

Also, can you still use menu > View > Message in HTML ?

Does it work and does the menu item list a shortcut?



Fat bottom Trump
9942 posts

Uber Geek
+1 received by user: 4785

Subscriber

  # 1715984 6-Feb-2017 10:03
Send private message

Yes, the menu function works. It doesn't list a shortcut on either computer. It is nested several times until you reach a box you have to untick ('Read Mail in Text Format'). Also, as reported, I have the same issue with the on-line checker. It has to be something in Windows itself, though I have no idea what it could be. I have tested on-line with two different chrome-based browsers, Opera and Slimjet, same results with both. The test program I am using is https://www.w3.org/2002/09/tests/keys.html. The same keyboard works fine on the other computer (also Win 7, though a different version. From memory I think it is Ultimate).





I reject your reality and substitute my own. - Adam Savage
 


931 posts

Ultimate Geek
+1 received by user: 195

Trusted

  # 1716047 6-Feb-2017 12:45
Send private message

Could it be that Windows detects a 101 keyboard instead of a 105 keys keyboard?

 

 

 

Have you tried changing the input device here? All Control Panel Items -> Language -> Language options -> Input method





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.




Fat bottom Trump
9942 posts

Uber Geek
+1 received by user: 4785

Subscriber

  # 1716052 6-Feb-2017 13:13
Send private message

I did try changing the keyboard just to see if it would make a difference. I normally use the International keyboard with the American layout because I need the accent characters. This is the keyboard that works with the other computer. But I did try changing it to the regular US keyboard as a test and that didn't make any difference.

 

In the meantime, I remembered that I still have an old dual-boot copy of Vista on the same machine, which I keep for some software that is installed there. So I booted into Vista and found an old copy of WinMail which I was able to use to test Shift-Alt H. It works fine. 

 

This means that I have eliminated every possible variable except Windows itself. For some reason this particular installation of Windows 7 will not let me generate the H key code if the Shift-Alt combination is depressed. This is such a typical Windows mind game. What on earth could possibly affect this one, single, obscure key combination and nothing else? It is really spoiling my week.

 

Thanks to everyone who is trying to think with me on this. I appreciate the help.

 

 





I reject your reality and substitute my own. - Adam Savage
 




Fat bottom Trump
9942 posts

Uber Geek
+1 received by user: 4785

Subscriber

  # 1716059 6-Feb-2017 13:42
One person supports this post
Send private message

I just found it! I had previously got rid of all processes that I thought might cause a problem. This time I went through every other process that I could close without shutting down the system. It turned out to be my Commview packet sniffer. I don't yet know what the precise issue is, but that is definitely the culprit. Thanks again everyone.

 

 





I reject your reality and substitute my own. - Adam Savage
 


Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Video game market in New Zealand passes half billion dollar mark
Posted 24-May-2019 16:15


WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53


HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.