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59 posts

Master Geek


# 214948 4-Jun-2017 22:41
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I tried a free use of the AVG PC Tuneup on a laptop. After it finished the laptop worked fine. Later in the day when the laptop was turned on the mouse and keyboard no longer worked. I tired troubleshooting in hardware and devices, it found problems with

 

"Standard PS/2 Keyboard has a driver problem"

 

"Synaptics PS/2 Port ClickPad has a driver problem"

 

"Microsoft USB Dual receiver Wireless Keyboard (Mouse and Keyboard Center) has a driver problem"

 

The troubleshooter was unable to fix these issues.

 

 

 

I tried to update the drivers it just said they were up to date

 

 

 

I tried a system restore, but the system restore did not work.

 

 

 

Any ideas?


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gzt

10862 posts

Uber Geek


  # 1794681 4-Jun-2017 22:47
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You have some way of controlling the computer to see device manager?



59 posts

Master Geek


  # 1794749 5-Jun-2017 07:40
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If i plug in a mouse into the laptop, that mouse still functions. 


 
 
 
 


gzt

10862 posts

Uber Geek


  # 1794751 5-Jun-2017 08:14
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Are there any other devices marked with '!' In device manager?

Also, In control panel > administrative tools > services, what is the status of the i8042prt service?



59 posts

Master Geek


  # 1794752 5-Jun-2017 08:33
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I went into Devices and printers and it has the ! in a triangle beside the computer and beside the "Microsoft USB Dual Receiver Wireless Keyboard (mouse and Keyboard)"

 

 

 

I went into services but couldn't find  i8042prt. Does it go by another name?


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Lifetime subscriber

  # 1794758 5-Jun-2017 08:53
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reinstall the drivers for the items marked with the !


gzt

10862 posts

Uber Geek


  # 1794762 5-Jun-2017 09:05
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Jase2985:

reinstall the drivers for the items marked with the !


Could try. Just remove those items from device manager and restart the computer. Normally they will be reinstalled automatically on startup.



59 posts

Master Geek


  # 1794769 5-Jun-2017 09:23
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I uninstalled the drivers, and reset the pc, unfortunately it is taking awhile as it is installing 15 updates. 

 

  


 
 
 
 




59 posts

Master Geek


  # 1794792 5-Jun-2017 10:09
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Unfortunately uninstalling and reinstalling the drivers didn't work. 

 

For the keyboard there is an issue with both the 

 

"Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center)"

 

"Standard PS/2 Keyboard"

 

 

 

For the Mouse

 

"Synaptics PS/2 Port ClickPad"

 

But no issue with

 

"Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)"


gzt

10862 posts

Uber Geek


  # 1794846 5-Jun-2017 11:52
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If you go into task manager and look at services, do you see i8042 something in there? sort by alphabetical.

Also, what model laptop and which o/s are you running?

1823 posts

Uber Geek


  # 1794859 5-Jun-2017 12:27
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kiwi1691:

 

I tried a free use of the AVG PC Tuneup on a laptop.

 

 

hmmn . Lesson learnt ?

 

I assume you are using usb kb & mouse now ?
Restart & try & get into the bios , see if the kb/mouse work in the bios
Download a bootable CD, any bootable CD & see if they work when booted off that CD

 

Do a system restore , go back to before you ran the 'tune up '

 

It may of course be that both are faulty, it happens (bad internal cable or circuit)




59 posts

Master Geek


  # 1794894 5-Jun-2017 12:42
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I went into Task Manager and Services as you asked, and went down the list multiple times and can't find it. 

 

 

 

HP Pavilion dm4 notebook PC, running win 7


352 posts

Ultimate Geek


  # 1794902 5-Jun-2017 13:02
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https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dm4-1000-entertainment-notebook-pc-series/4150055/model/4250175

 

 

 

download the missing drivers and install them

 

 

 

edit

 

and when you there - check that power cable not one of the called ones




59 posts

Master Geek


  # 1794910 5-Jun-2017 13:29
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bagheera:

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dm4-1000-entertainment-notebook-pc-series/4150055/model/4250175

 

 

 

download the missing drivers and install them

 

 

 

edit

 

and when you there - check that power cable not one of the called ones

 

 

 

 

I downloaded the Synaptics TouchPad Driver, installed it. No Change




59 posts

Master Geek


  # 1794913 5-Jun-2017 13:34
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1101:

 

 

 

hmmn . Lesson learnt ?

 

I assume you are using usb kb & mouse now ?
Restart & try & get into the bios , see if the kb/mouse work in the bios
Download a bootable CD, any bootable CD & see if they work when booted off that CD

 

Do a system restore , go back to before you ran the 'tune up '

 

It may of course be that both are faulty, it happens (bad internal cable or circuit)

 

 

 

 

I can use a USB mouse, but a USB keyboard wont work when plugged into the laptop.

 

As far as I am aware I can't enter bios without a keyboard

 

I tried downloading a bootable CD, nothing happened when I tired

 

I tried a system restore multiple times last night, they failed each time. 


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  # 1794920 5-Jun-2017 13:50
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I had that crap tune up thing do a number on the USB 3.0 ports on a computer.

 

I had to find the .inf files for the device and do a right click and install on them to get enough back that windows would then attempt to install the drivers. Which then failed and I had to then go and update them from the device manager and choose them from the list which now had the driver to choose from.





Richard rich.ms

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