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16 posts

Geek


# 217878 16-Jul-2017 20:07
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Not sure where to post this as I must admit I'm flummoxed.

 

I have one PC which cannot access Amazon.com / uk in any web browser (Chrome, Firefox, IE) connection timeout. All other websites tried work fine. My other PC mac book pro had the same problem but only for 10 mins or so. All phones / tablets other devices can access fine.

 

Details:

 

Win 10 Pro - creators edition (1703 OS Build 15063.483)
Bigpipe 100mb fibre

 

Things I've tried

 

  • Disabled firewall
  • Attempted to rollback creators update - but option does not exist as more than 10 days
  • Tried all the browsers
  • Restart
  • 4g hotspot
  • Google - no one else reports similar
  • Ping is fine resolves 54.239.17.7
  • All windows updates up to date

My working theory is that it might have something to do with IP6 or the TLS handshake for the https amazon.com connection. However when I examine the certs on my mac I don't see anything untoward. I also don't use this PC very often so unsure whether amazon has ever worked since installing the creators edition.

 

Any ideas?

 

Traceroute

 

Tracing route to amazon.com [54.239.25.192]
over a maximum of 30 hops:

 

1 8 ms 2 ms 1 ms 192.168.1.1
2 16 ms 17 ms 35 ms 100.64.0.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 14 ms 17 ms 16 ms ae11-201.akbr6.global-gateway.net.nz [122.56.118.145]
7 16 ms 18 ms 15 ms ae2-6.tkbr12.global-gateway.net.nz [122.56.127.17]
8 378 ms 304 ms 138 ms xe-0-0-7-3.sjbr3.global-gateway.net.nz [202.50.232.18]
9 175 ms 184 ms 142 ms ae3-10.lebr7.global-gateway.net.nz [122.56.127.26]
10 174 ms 174 ms 176 ms ae0-10.lebr8.global-gateway.net.nz [202.50.232.42]
11 177 ms 173 ms 176 ms los-brdr-01.inet.qwest.net [63.235.40.241]
12 241 ms 238 ms 236 ms dca2-edge-01.inet.qwest.net [67.14.28.110]
13 239 ms 252 ms 242 ms 72.165.86.74
14 230 ms 222 ms 229 ms 54.239.109.82
15 204 ms 208 ms 207 ms 54.239.111.115
16 239 ms 237 ms 239 ms 205.251.244.236
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 208 ms 207 ms 208 ms 54.239.25.192

 

EDIT resolved by changing the DNS settings looks like I had a GEO unblocker DNS in the IPv4 settings. Strange thats its worked that way for months.


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16 posts

Geek


  # 1823447 16-Jul-2017 20:55
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So replying to myself here.

 

Just tried using a direct ethernet connection and amazon.com works?!?

 

Next step is to remove and reinstall the WLAN drivers unless anyone has a better suggestion.


385 posts

Ultimate Geek


  # 1823472 16-Jul-2017 21:03
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Fine here on MS Wdoz 10 v 1703 using Chrome.

 

 

 

Not sure I follow, but the site is Amazon.co.uk not .com.uk or am I missing something?


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