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Topic # 231806 14-Mar-2018 11:26
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Hi, My pet charity has 5 wee HP laptops.

 

They were all set up using the same Microsoft account.

 

Our thinking was when it came time to change the password, we would only need to do it on one device, and the other 4 would automatically follow suit.

 

Zoom ahead a few months, and now one of them is saying "incorrect password", while all the others are happy as.

 

(These are communal devices, anything could have happened to it. I hear rumours Win10 was reset on it.)

 

I'm 100% certain we are typing in the same credentials that the other 4 devices are using. 

 

Was my initial assumption incorrect? Can they use the same account but each have a different password?

 

For now I have switched the device over to using a local account (how I was allowed to do that without correctly entering the MS password I do not know).

 

When trying to switch to the MS account , and failing, it gives an option to "recover the account" , but what effect will that have on the other 4?

 

Any help would be most appreciated, thank you.

 

 





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  Reply # 1976423 14-Mar-2018 11:30
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Do they all have internet connection?

 

 

 

(If you change password on one, you'll need to enter the new password on the others assuming they have an internet connection I believe)


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  Reply # 1976424 14-Mar-2018 11:30
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Are you sure the user haven't create a PIN (which is individual by device) and entering the PIN in the password field?

 

Whe you reach the login screen you have a link below the user name that gives you the option to login using password, PIN or Windows Hello. Checked that yet?





 
 
 
 


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  Reply # 1976514 14-Mar-2018 14:33
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OK, internet connection, yes it does have that.

 

When I get the login screen, it only comes up with a password option.

 

PIN and Hello have not been set up.

 

It is running 1709.

 

In Accounts, there is only the local account that I set up.

 

So I am right in thinking that one account across multiple devices should all have the same password? 





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  Reply # 1976517 14-Mar-2018 14:49
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Has the account been converted to a local account?




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  Reply # 1976527 14-Mar-2018 15:12
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andrewNZ: Has the account been converted to a local account?

 

Hi. I'm not sure what you mean by this?

 

From memory I tried to login using the MS account, but it kept saying wrong password.

 

Somehow I managed to create and login with a local account.

 

Now when I go to accounts and try to switch to the existing MS account, it keeps saying wrong password again, even though those credentials work fine on the other 4 devices.

 

If I did manage to convert it to a local account, why can't I convert it back to an MS one?





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  Reply # 1976678 14-Mar-2018 18:56
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There is a way to convert a win10 MS account to a local account. If this has happened, and the password has been changed, you might be stuffed.

I suspect you'd need to login to change it back.

I don't know how to tell if its been converted, you might have to do some reading.




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