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7 posts

Wannabe Geek

# 259779 22-Oct-2019 09:03
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I have recently (due to Windows upgrades) had problems with using USB-connected devices on my ASUS F541U laptop.




Whenever I add a USB stick (not all - some aren't affected) it is not recognised by the computer. Device Manager shows them as an "Unknown Device".  I can  Browse my computer for drivers > Let me pick from a list ...  >and it shows a single driver - install this and all is well.  If I insert another USB stick (using the same driver - Microsoft 10.0.18362.1)  , or remove the first and re-insert it, the same thing occurs.  This also happens with an XYZ 3D printer, and a Canon EOS1100D camera, so is not confined to USB sticks.


The Properties window shows a status "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".  There are a lot of mentions of this error on-line, and a lot of proposed solutions - I have tried the most feasible of these but they make no difference.




Anyone else had this problem with recent updates? or is it time for a clean reinstall?





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3508 posts

Uber Geek

  # 2341608 22-Oct-2019 09:18
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1903 I take it - Did the KB4515384 removal?


That's the core blamed one.

7 posts

Wannabe Geek

  # 2342457 23-Oct-2019 13:31
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That was installed on 11 Sept, which was about the time I started having this problem. However, I can't see it in the "Uninstall an Update" list in the Update History setting area.  I do have KB4515383 which is not listed in my updates but according to the delete page was installed on the same date! I'll try removing that.










7 posts

Wannabe Geek

  # 2342459 23-Oct-2019 13:39
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Oops - KB4515383 is "permanent" and cannot be uninstalled.

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