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Lock him up!
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# 260117 11-Nov-2019 17:27
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Does anyone here have knowledge of printers? I almost never print anything but today I needed to make a label. The computer I'm using is running Windows 7. The printer is a Canon Pixma ip4200. The last time I used it, a few months ago, it was fine. Nothing has changed with it since then. 

 

This time I am getting big blank areas down the page. After spending most of a day running tests and trying different things, I printed out a solid wall of text as a test. It looks like this, except it continues down to the bottom of the page:

 

Walloftext walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext   Walloftext walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext   Walloftext walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext walloftext Walloftext walloftext

 

On the printout, the top half of the first line is completely blank. The second line is normal. The third line is completely blank. The fourth line is cut off like the first one. This pattern repeats to the end of the page, 1 1/2 printed lines alternate with 1 1/2 blank ones all the way down. 

 

I tried printing from different software (Word and Notepad). Identical results with blank areas in both cases. I tried an internal test print. It came out normal, no blank areas.

 

I have no idea what to try next. Does this sound familiar to anyone? I don't think it is a physical printing error since the internal test print is normal but it doesn't seem to be a software error either since Word and Notepad both do the same. I am stymied.

 

 

 

  

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


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309 posts

Ultimate Geek


  # 2351831 11-Nov-2019 18:57
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I can't remember on W7 but, turn off printer try removing the printer in control panel driver then turn on it might get new driver or goto manufacturers website and get/install new driver.




Lock him up!
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  # 2351836 11-Nov-2019 19:16
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Thanks I've been through all that. Nothing seems to make a difference. I tried everything I can think of, including rebooting the computer and reinstalling (several times) the driver. The only thing left, which I'm going to do now, is install the printer on a completely different computer just to see if it makes a difference. Something has to be causing this.

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


 
 
 
 


309 posts

Ultimate Geek


  # 2351839 11-Nov-2019 19:21
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Maybe if its USB try a different USB port on the PC.


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Ultimate Geek


  # 2351843 11-Nov-2019 19:32
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Have you tried cleaning the printhead? Should be an option somewhere in the Canon software.



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  # 2351844 11-Nov-2019 19:33
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Okay I just installed the printer on a completely different computer (laptop) that no printer has previously been installed on and I'm getting exactly the same thing. It has to be something with the damned printer, even though it never gets used and even though internal test files print normally. 

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 




Lock him up!
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  # 2351845 11-Nov-2019 19:34
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dm2000: Have you tried cleaning the printhead? Should be an option somewhere in the Canon software.

 

The internal test files print normally so I don't see how it could be the print head. 

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


309 posts

Ultimate Geek


  # 2351877 11-Nov-2019 20:57
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Maybe see if there is a factory printer reset. 


 
 
 
 


3082 posts

Uber Geek


  # 2351954 11-Nov-2019 22:31
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Rikkitic:

dm2000: Have you tried cleaning the printhead? Should be an option somewhere in the Canon software.


The internal test files print normally so I don't see how it could be the print head. 


 



It could be something to do with bidirectional printing. It could be ok left right then missing on the return pass. The test print may not test that.



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  # 2351959 11-Nov-2019 22:42
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Good thinking. I will try to look into that. Thanks for the tip.

 

 

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


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  # 2352077 12-Nov-2019 10:26
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Master Geek


  # 2352096 12-Nov-2019 11:13
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I had a canon printer, different model, and it did something similar.  Like you it is a printer that isn't used much.  Happened a while after I had put in a couple of cheaper AFTERMARKET (non Canon) inks.

 

I had given up on it until one day a sale turned up where Canon ink was in special for a great price so I decided to take a punt and replaced the two aftermarket inks.  Works fine now.

 

Problem is that its an expensive punt to take.


Banana?
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  # 2352138 12-Nov-2019 11:21
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It's definitely the print head that needs cleaning.

 

There must be a utility in the software to do it, usually in Win7 you can find it by right clicking the printer in Devices and Printers and choosing Printing Preferences. HP Printers are different in that they install other bloatware that includes the cleaning utilities.

 

Not sure if Canon print cartridges include a new 'head' or if (like Epson) they are just ink tanks. HP inks include the head (you can tell by looking at the bottom of the cartridge, if it's just a hole to pump the ink out, the head will be seperate.

 

Head/Nozzle cleans generally use a bit of ink, but most of the time they work fine.




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  # 2352151 12-Nov-2019 11:49
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Interesting points above. I tried the reset but that didn't so anything. But I did indeed buy cheap ink cartridges a long time ago and put them in the printer. They worked fine at the time and have been little used since, but if this can cause the kind of issue I am having it certainly makes sense. I will definitely clean the print heads, which I haven't tried yet.

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


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  # 2352152 12-Nov-2019 11:51
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Yup clean the print head and do it about 5-6 times.

 

Inkjet printers don't like to sit unused for any length of time as they do clog up like this.




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  # 2352155 12-Nov-2019 11:57
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So I deep cleaned the print head and it didn't make any difference. I sure am getting tired of wasting my paper on this stupid thing. I am not prepared to spend a ridiculous amount of money on official ink tanks and still end up with the same problem. I am annoyed and thoroughly fed up with Canon.

 

 

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


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